Recovery Coordinator
Required skills
- Office Management
- Exercise and sport science
- Fitness
- Cardiovascular training
- Nutrition
- Program design
- Customer Service Experience
- Holidays
- Weekends
Nice to have
- Clinic office
Role summary
The LT Recovery Coordinator is responsible for delivering exceptional customer service, managing daily operations of the LT Recovery space, and maintaining client accounts. This role involves opening and closing the space, managing equipment and supplies, handling front desk duties such as answering calls, scheduling appointments, processing payments, and managing client paperwork. The coordinator will also focus on member engagement, building relationships, and assisting the Life Clinic Coordinator as needed. A background in office management or customer service, with knowledge of fitness and wellness, is required.
Position Summary
The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account Maintenance, and extensive, knowledge on LT Recovery products and services. In addition, maintains the day by day operations of the LT Recovery space and client accounts. The position Holder must anticipate member needs and interests regarding LT Recovery Products and Services. The LT Recovery Coordinator maximizes scheduling productivity and assist the Life Clinic Coordinator when needed.
Job Duties and Responsibilities
- LT Recovery Daily Operations -Open and Closes the LT Recovery Space - Maintains cleaning schedule and turns into Personal training Manager daily. - Ensures all equipment, products are "Like New" and submits work orders if needed of repair or fixing. - Orders supplies for LT Recovery Space - Knowledge on Products/Services offered within LT recovery
- LT Recovery Front Desk Operations - Answers all LT Recovery phone calls and checks voice messages daily. - Checks Members in and Out for all LT Recovery Services. - Schedules clients for appointments for LT Recovery Services. - Uses Professional Email daily for Professional communication. - Process Client paperwork, and client file management with care. - Process Transactions payments for products and services for LT Recovery Services. - Expert in Client accounts and management of clients’ accounts.
- Member Engagement - Greets and checks in members with a warm and professional greeting. - Excellent customer service skills, while developing relationship with members, clients and guests. Ownership of LT Recovery Events and communication to team members and members regarding LT Recovery. - Member/client assist on setup equipment.
Position Requirements
- High School Diploma or GED
- Office Management or Experience
- Knowledge or certification in Exercise and sport science
- Knowledge of fitness, cardiovascular training, nutrition and program design
- Customer Service Experience
- Subject to work holidays and weekends
- Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 50 pounds
Preferred Requirements
- Clinic office or customer service based job experiences
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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