Lithic Verified

Fintech, Payments, Banking-as-a-Service, Developer Tools

Business Operations Associate, Program Management

RemoteRemoteFull Time$75,000–$100,000 /yrPosted 2 months ago

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Required skills

Program Management
Business Operations
Process Building
Cross-functional Projects
Reporting
Metrics
Stakeholder Partnership
Consulting
Banking
Fintech

Nice to have

Payments Operations
Sponsored Bank Programs
BaaS
Issuer Processing
AI Automation Tooling
Workflow Improvement

Role summary

Lithic is seeking a Business Operations Associate for Program Management to build and manage the day-to-day operations of their Program Management business line. This role involves defining processes, creating reporting, and coordinating cross-functional projects with teams like Risk, Compliance, Legal, Sales, and Product. The ideal candidate will have 4+ years of experience in consulting, banking, fintech, or business operations, with a proven ability to build processes from scratch and manage ambiguous, cross-functional work. Experience in payments or fintech operations, and a strong interest in AI automation tooling, are preferred. This is a hybrid role based in NYC.

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We're a team of 170+ across 26 states and 7 countries, headquartered in New York City.

Lithic is hiring for Business Operations, Program Management: a generalist role dedicated to the Program Management (PM) business line, where Lithic owns the bank relationship, handles compliance, and runs the client's card program end to end. We're expanding Program Management this year, and this person will build and run how it operates day to day, meaning the processes, reporting, and coordination across teams that today happen informally. This is a chance to build real depth in how sponsor bank partnerships and card programs work, in payments and fintech more broadly, while working directly with the Head of Program Management.

What you'll do:

Own how PM operates day to day, meaning the process, tooling, and reporting that let the business actually be run and measured

Take on cross-functional projects that touch Risk, Compliance, Bank Operations, Legal, Sales, and Product, and see them through to a result, not just a status update

Assist in building and launching new PM initiatives from concept to completion, whether that's a new bank partnership, a new product construct, or a new managed-service offering

Build the reporting PM needs and doesn't currently have

Turn ad hoc process into something documented and repeatable, and find the parts worth automating

Be the person other teams come to with PM operational questions

What you'll bring:

4+ years in consulting, banking, fintech, or business operations

A generalist who's comfortable owning ambiguous, cross-functional work without a playbook to follow

Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate

Strong analytically; can stand up metrics and reporting from nothing

Experience running cross-functional projects involving both internal teams and outside parties

Payments or fintech operations background (sponsored bank programs, BaaS, issuer processing) is a plus, not required

Experience or strong interest in utilizing AI automation tooling to improve workflows

The annual U.S. salary range for this role is $75,000 - $100,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.

Benefits for Full-Time US Employees:

Unlimited PTO

12-weeks fully paid parental leave

4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)

Work From Anywhere: work from anywhere in the world 4-weeks each year

3% cashback on card purchases with your complimentary Privacy.com employee account

Health, vision, and dental insurance; HSA Contribution Match

401(k) match

Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs.

In-office employees receive:

Commuter benefit

Catered lunch every Tuesday and Thursday

Ready to apply?

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