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Retail

Key Holder

Skokie, ILOnsiteFull TimePosted 2 months ago

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Required skills

  • retail
  • customer service
  • positive attitude
  • weekends
  • holidays

Nice to have

  • beading
  • styling
  • content creation
  • kindness

Role summary

Little Words Project is seeking a Key Holder for their Old Orchard store. This role involves leading the team, ensuring smooth store operations, and enhancing guest experiences. Responsibilities include opening/closing, managing events, monitoring inventory, visual merchandising, training sales associates, and assisting customers with purchases and custom orders. The ideal candidate has 2+ years of retail or customer service experience, strong communication skills, and a passion for the brand's mission.

We’re looking for a Key Holder to help lead the way at our Old Orchard store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

  • Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
  • Open and close independently, ensuring everything runs smoothly.
  • Host and manage in-store beading appointments, events, and parties, making every visit special.
  • Help find partners to do events with, and assist with planning in-store events
  • Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
  • Help train and develop Sales Associates, sharing best practices to enhance guest connections.
  • Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
  • Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
  • Assist at the bead bar, tie bracelets, and fulfill custom orders.
  • From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

    • What You Bring to the Team:

  • 2+ years of retail or customer service experience.
  • Strong communication and interpersonal skills—you love connecting with guests and teammates!
  • Passion for beading, styling, and even capturing fun content in-store.
  • You stay cool under pressure and find solutions with a positive attitude.
  • Ready to jump in, support the team, and help wherever needed.
  • Able to work weekends and holidays.
  • You believe in Little Words Project’s mission and are excited to spread kindness every day!
    • Ready to apply?
    You'll be redirected to Little Words Project's application page.

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