Client Solution Technician
Required skills
- customer support practices
- CRM
- transportation
- fleet operations
Nice to have
- customer onboarding
- product adoption
- customer business reviews
- customer experience
Role summary
Love's is seeking a Client Solution Technician to support carriers and merchants on their in-house platform. This role involves resolving escalated customer issues, supporting product adoption, and ensuring customer satisfaction through established processes and troubleshooting. The technician will collaborate with internal teams and customers, manage inquiries, provide platform guidance, and identify areas for customer experience improvement. A Bachelor's degree or equivalent experience and 2-4 years in customer support or a related field are preferred, along with strong analytical and CRM skills. Knowledge of transportation or fleet operations is a plus.
Welcome to Love's! The Client Solution Technician supports carriers and merchants using the in-house platform by resolving escalated customer issues and supporting ongoing product adoption. This role applies established processes while exercising judgment to address moderately complex issues. The technician works closely with internal teams and customers to ensure effective platform utilization, customer satisfaction, and continuous improvement of the customer experience.
Job Functions:
- Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniques
- Support customer onboarding, training, and product adoption
- Monitor customer activity and identify risks, escalating when appropriate
- Partner with internal teams to address customer needs
- Manage and prioritize customer inquiries
- Provide guidance on platform functionality and best practices
- Support customer business reviews
- Identify opportunities to improve the customer experience
- Maintain documentation of customer interactions
- Troubleshoot issues and assist with enhancements
- Support broader team initiatives
Experience and Qualifications:
- Bachelor’s degree preferred or equivalent experience
- 2–4 years of experience in customer support, account management, or related field
Skills:
- Hard Skills
Ability to troubleshoot moderately complex issues
Working knowledge of customer support practices
Strong analytical skills
Experience with CRM or support platforms
Knowledge of transportation or fleet operations (preferred)
- Soft Skills
Strong communication skills
Relationship-building ability
Organizational and time management skills
Attention to detail
Customer-focused mindset
Ability to manage multiple priorities
Work Environment:
Prolonged sitting, some bending and stooping
Eye strain (screen use)
Manual dexterity sufficient to operate a computer keyboard
Occasional lifting of up to 25 pounds
Requires normal hearing and vision
Additional hours may be necessary
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
