IS Support Technician

Description

JOB SUMMARY

The IS Support Technician provides frontline technical support for clinical, administrative, and operational staff within a healthcare environment. This role is responsible for troubleshooting hardware, software, network, and application issues to ensure uninterrupted access to clinical systems, electronic health records (EHR), and business applications. The IS Support Team Member plays a critical role in supporting patient care, regulatory compliance, data security, and operational efficiency.

Requirements

MINIMUM & PREFERRED QUALIFICATIONS

Education/Training

Minimum: High School diploma or equivalent.

Preferred: Associate’s or Bachelor’s degree in information technology, computer science, or related field.

Experience 

Minimum: at least one year of experience in IT support, help desk, or technical support role.

Preferred: Prior experience supporting healthcare environments, medical offices, or clinic systems. Experience with EHR systems, healthcare applications, or medical devices. 

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.

Certification(s)

CompTIA A+. Network+, Microsoft or similar

Skills, Knowledge & Abilities

· Knowledge of IT support principles, troubleshooting methodologies, and customer service best practices.

· Familiarity with healthcare technology workflows and sensitivity to clinical operations.

· Ability to prioritize and respond effectively in fast-paced, time-sensitive environments.

· Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.

· Understanding of HIPAA, data privacy, and information security standards.

· Ability to document issues, solutions, and procedures clearly and accurately.

· Strong problem-solving, organizational, and time-management skills.

· Ability to work independently and collaboratively as part of an IS team.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS

The physical demands described here are represented by those that must be met by an employee to successfully perform the essential functions of this job. The duties of the position may require the employee to sit, stand, and walk for extended periods. Frequent use of hands for typing, handling equipment, and operating tools. Occasional bending, kneeling, or reaching to install or troubleshoot equipment. Adequate vision, hearing, and speech to perform job duties and communicate effectively.

PAY RANGE

$28.85 - $33.65 / hourly