Health Technology, Telehealth, Physical Therapy

Patient Onboarding Associate- Call Center

RemoteRemotePart TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

high-speed internet
backup internet

Nice to have

high call volume

Role summary

Luna Physical Therapy is seeking a motivated and customer-oriented Onboarding Associate to join their team. This role serves as the first point of contact for patients, responsible for answering calls and scheduling appointments. The ideal candidate will have call center or high call volume experience, be proficient with Google Suite, detail-oriented, and able to multitask in a fast-paced remote environment. The position offers a consistent, fixed schedule with part-time shifts available, providing stability and work-life balance within a growing, innovative company.

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Key Responsibilities

Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.

Manage patient registration, scheduling, rescheduling, and healthcare provider communications.

Accurately collect and document patient demographics, medical history, insurance, and appointment information.

Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.

Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.

Adapt to changing processes, technology, and business priorities.

Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.

Maintain a distraction-free home workspace with reliable high-speed internet.

Meet established quality, productivity, and performance expectations.

Requirements:

Office Admin experience, 1 year required

Demonstrates a high level of customer service and interpersonal communication skills

Call/Contact center or other high call volume experience, 1 year preferred

Proficient with Google Suite

Highly detail-oriented

Ability to multi-task in a fast-paced work environment

High School Diploma or equivalent

Must be able to work in the US without restriction

Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.

Please Note:

While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.

We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.

To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.

A fun collaborative and supportive work environment with a fast-growing, innovative company.

Realistic growth opportunities

Hybrid/remote work

Employee referral program

Medical, dental and vision benefits on the 1st of the month following start

401k

Available Shift Options

Shift Hours

Please note your TimeZone.

Shift 1

Days: Monday – Friday
PST: 9:00 AM – 1:00 PM
CST: 11:00 AM – 3:00 PM
EST: 12:00 PM – 4:00 PM

Shift 2

Days: Monday – Friday
PST: 2:00 PM – 6:00 PM
CST: 4:00 PM – 8:00 PM
EST: 5:00 PM – 9:00 PM

Shift 3

Days: Monday – Friday
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM

Shift 4

Days: Monday – Friday
PST: 6:30 AM – 10:30 AM
CST: 8:30 AM – 12:30 PM
EST: 9:30 AM – 1:30 PM

Shift 5

Days: Tuesday – Saturday
PST: 1:00 PM – 5:00 PM
CST: 3:00 PM – 7:00 PM
EST: 4:00 PM – 8:00 PM

Shift 6

Days: Monday – Friday
PST: 2:00 PM – 6:00 PM
CST: 4:00 PM – 8:00 PM
EST: 5:00 PM – 9:00 PM

#	Schedule	PST	CST	EST
1	Mon – Fri	9:00 AM – 1:00 PM	11:00 AM – 3:00 PM	12:00 PM – 4:00 PM
2	Mon – Fri	2:00 PM – 6:00 PM	4:00 PM – 8:00 PM	5:00 PM – 9:00 PM
3	Mon – Fri	10:00 AM – 2:00 PM	12:00 PM – 4:00 PM	1:00 PM – 5:00 PM
4	Mon – Fri	6:30 AM – 10:30 AM	8:30 AM – 12:30 PM	9:30 AM – 1:30 PM
5	Tue – Sat	1:00 PM – 5:00 PM	3:00 PM – 7:00 PM	4:00 PM – 8:00 PM
6	Mon – Fri	2:00 PM – 6:00 PM	4:00 PM – 8:00 PM	5:00 PM – 9:00 PM

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Luna Values

Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
Think Beyond. 1% better everyday. Assume we're missing something. Stay curious.

#3 Best Employer in Healthcare (Forbes, 2025) #1 Best Company in MSK Care (Forbes, 2025) #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024) Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) Gold Indigo Design Award for mobile app design excellence 2020

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