Enterprise Telecom Engineer

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Enterprise Telecom Engineer

Full-Time | Remote

See Your Work in a New Light

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We lead with compassion and clarity, helping patients feel confident in moments that matter while giving our teams and partners the reliable technology they need to deliver exceptional care.

We’re seeking an experienced Enterprise Telecom Engineer to help design, support, and optimize our enterprise voice, contact center, and telecommunications infrastructure.

This is a full-time, remote opportunity for a telecommunications professional who enjoys solving complex problems, taking ownership, and building reliable technology in a growing healthcare organization.

Why This Role Matters

Reliable communication is essential to delivering exceptional patient care. In this role, you’ll help ensure our clinicians, patients, business teams, and partners can connect when they need to.

You’ll work across enterprise telecommunications, networking, cloud communications, and contact center technologies while owning technical issues from initial report through root cause and resolution.

What You’ll Do

Enterprise Telecommunications

Engineer, administer, maintain, and support enterprise telephony and contact center environments

Support and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms

Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, Session Border Controllers (SBCs), dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints

Support carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives

Maintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams

Provide technical leadership during telecommunications outages and service-impacting events

Network Engineering

Support and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services

Diagnose issues involving TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, ACLs, VPNs, and QoS

Identify and resolve latency, jitter, packet loss, bandwidth, routing, and QoS issues affecting voice quality

Analyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics

Partner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture

Validate network readiness for new locations, acquisitions, relocations, and telecommunications deployments

CCaaS / Content Guru Engineering

Serve as a primary technical resource for Content Guru

Configure and support users, endpoints, queues, routing, call flows, and telecommunications connectivity

Troubleshoot issues across Content Guru, SIP services, carriers, SBCs, enterprise networks, endpoints, and integrated applications

Partner directly with telecommunications carriers, ISPs, and technology vendors to resolve service issues

Participate in upgrades, configuration changes, deployments, testing, and service improvements

Evaluate communications architecture for scalability, redundancy, reliability, and operational supportability

Architecture & Operations

Help develop and evolve enterprise voice and communications architecture

Establish technical standards for voice networking, routing, QoS, resiliency, monitoring, and telecommunications deployments

Identify single points of failure and recommend improvements

Evaluate telecommunications technologies, carriers, services, and solutions

Support capacity planning and technology lifecycle management

Lead troubleshooting for complex voice and contact center incidents

Perform root-cause analysis and document corrective actions, preventive measures, runbooks, and troubleshooting procedures

Participate in after-hours escalations for critical telecommunications incidents when required

What We’re Looking For

Required Qualifications

5+ years of experience in enterprise telecommunications, networking, unified communications, contact center technology, or related infrastructure engineering

Demonstrated experience supporting enterprise VoIP and SIP-based telecommunications

Experience with Content Guru or a comparable enterprise CCaaS/UCaaS platform

Strong knowledge of SIP, RTP/SRTP, SBCs, SIP trunking, call routing, dial plans, DID management, and number porting

Strong enterprise networking knowledge, including TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, VPN technologies, and QoS

Ability to troubleshoot complex telecommunications and voice-quality issues across multiple infrastructure layers

Experience working with carriers, ISPs, telecommunications vendors, and technology partners

Strong root-cause analysis, technical documentation, and communication skills

Ability to independently own complex infrastructure issues while collaborating across IT teams

Preferred Qualifications

Hands-on administration or engineering experience with Content Guru

Experience with platforms such as Genesys Cloud CX, NICE CXone, Five9, Cisco Webex Contact Center, or RingCentral

Experience with enterprise SBC platforms

Cisco or comparable routing and switching experience

Experience with SD-WAN and Microsoft Teams telephony

Experience supporting geographically distributed, multi-site organizations

Experience with carrier migrations, large-scale number-porting projects, and telecommunications cutovers

Familiarity with E911 technologies and requirements

Previous healthcare IT experience, particularly in environments with heightened privacy, security, and availability requirements

Experience supporting technology integrations related to mergers and acquisitions

Preferred Certifications

Cisco CCNA or CCNP Enterprise

CompTIA Network+

Relevant Content Guru, CCaaS, or UCaaS vendor certifications

ITIL Foundation

Communication & Technical Skills

The successful candidate will be able to:

Communicate clearly during outages, vendor escalations, technical reviews, and cross-functional discussions

Translate complex telecommunications and networking concepts for both technical and business audiences

Create clear incident summaries, root-cause analyses, technical diagrams, standards, runbooks, carrier documentation, and implementation plans

Demonstrate advanced proficiency with enterprise networking, SIP/VoIP, SBCs, packet analysis, network monitoring, and CCaaS/UCaaS administration

Quickly learn and remain proficient in the systems and platforms required for the role

Work Environment

Full-time, remote position

Regular virtual collaboration with IT, Security, Infrastructure, Applications, Service Desk, business teams, carriers, and technology vendors

Occasional travel may be required for telecommunications deployments, acquisitions, migrations, or major infrastructure initiatives

Flexible or after-hours availability may occasionally be required for critical incidents and planned telecommunications cutovers

May occasionally be required to move or install telecommunications or network equipment weighing up to approximately 50 pounds

Why LUX Infusion?

At LUX Infusion, we believe infusion care deserves more light, warmth, clarity, and connection.

Here, you’ll find:

Purpose-driven work with meaningful impact

A patient-first, clinician-led culture

Supportive and collaborative teammates

Opportunities to help shape technology in a growing organization

The chance to solve complex technical challenges that support real-world patient care

Ready to bring your telecom expertise to an organization where reliable technology directly supports better care? Join LUX Infusion and help us build the communications infrastructure that keeps our teams and patients connected.

Pay Range/Rate$120,000—$131,000 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

Participate annually in required legal and ethical compliance training

Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies

Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual

Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.