Collections Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule: Monday–Friday, 8:00 AM–4:30 PM CSTLocation: On‑site — Overland Park, KS- Remote opportunity(Hybrid eligibility may be considered after six (6) months of evaluation and performance)

We’re looking for a Collections Specialist who wants their work to mean something — someone who brings accountability, precision, and purpose to reimbursement follow‑up and payer resolution.

Why This Role Matters

Timely reimbursement is essential to sustaining patient care. The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly — helping patients stay on therapy and supporting a financially sound care model.

In this role, you’ll contribute to work that:

Helps patients avoid delays or interruptions in infusion care

Supports accurate reimbursement across all therapy types

Strengthens collaboration between billing, pharmacy, and operations teams

Ensures compliance with payer, legal, and regulatory requirements

Advances a patient‑first, clinician‑led organization focused on outcomes

Behind every successful infusion is a revenue‑cycle process that works — and this role helps protect it.

What You’ll Do

In this role, you will:

Follow up on submitted insurance claims to ensure correct and timely payment

Monitor and manage assigned payer accounts to minimize delinquent balances

Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths

Work directly with payers to correct issues and secure reimbursement

Distinguish between claims billed correctly versus those requiring correction or rebilling

Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements

Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently

Respond professionally and promptly to customer and internal inquiries related to claim status

Stay current on billing regulations, coding guidelines, and payer policy updates

Utilize clearinghouses and billing systems to support effective collections workflows

Assist with data entry, reporting, and administrative tasks as needed

Maintain accuracy, follow‑through, and professionalism in all payer interactions

What We’re Looking For

You may be a great fit if you bring:

Strong analytical and problem‑solving skills

Persistence and confidence when working payer follow‑ups

A customer‑service mindset balanced with financial accountability

Comfort working in a fast‑paced, metrics‑driven environment

Clear written and verbal communication skills

Attention to detail and ownership of outcomes

Required Qualifications

High school diploma or GED

Minimum of three (3) years of experience in collections‑related activities

Experience providing customer service to internal and external stakeholders

Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

Five (5) or more years of collections experience

Prior home infusion therapy billing or collections experience

You don’t need to check every box — we care just as much about how you approach problem‑solving and accountability as your background.

Why LUX Infusion

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection.

Here, you’ll find:

Purpose‑driven work that directly supports patient access to care

A patient‑first, clinician‑led culture

Strong collaboration across revenue cycle, pharmacy, and operations

Clear expectations with opportunities for growth

A potential hybrid work model as trust and performance are established

Come help ensure reimbursement supports continuity of care — and see what’s possible when care comes first.

Pay Range/Rate$26—$28 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

Participate annually in required legal and ethical compliance training

Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies

Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual

Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.