Operations Associate

Phoenix, AZOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

valid unrestricted driver's license
satisfactory driving record
insurable under Lyft's policy

Nice to have

Lyft driver
other languages

Role summary

Lyft's subsidiary, Flexdrive, is seeking an Operations Associate for its Phoenix team. This full-time role involves providing in-person customer service for the Express Drive Program, managing the end-to-end rental process for Lyft drivers. Responsibilities include assisting with rentals, preparing vehicles (fueling, cleaning, inspections), managing vehicle lot organization, and reporting operational issues. The ideal candidate has 1+ year of customer service experience, problem-solving skills, and a team-player mentality. A valid driver's license is required.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Phoenix team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Phoenix sounds exciting, we would love to meet you!

Responsibilities:

Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns

Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents

Manages vehicle lot organization, vehicle transportation, and other daily rental operations

Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners

Builds trust and works effectively with others to achieve results and team goals

Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand

Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience:

1+ year of experience in an in-person customer service role like retail, technical support or hospitality

Familiarity with the Phoenix area

Impeccable customer service and problem-solving skills

Excellent, clear verbal and written communication skills

What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance

Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM

Bonus points if you love ride-sharing so much that you're a Lyft driver too!

Proficiency in other languages is considered a plus!

A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Phoenix area is $16.67 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

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