Product Manager (PO), ServiceNow Service Graph and CMDB Integration Strategy

Lévis, QCOnsiteFull TimePosted 1 month ago

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Required skills

ServiceNow
CMDB
Service Graph
Product Owner
Product Manager
data integration
data governance
IRE
Discovery
Agile

Nice to have

Stakeholder management
prioritization
strategic planning
Interpersonal communication
customer focus
professional rigor

Role summary

Seeking a technical Product Owner with a minimum of 4 years of experience in IT/software product management to drive data integration strategy into the ServiceNow CMDB. The role requires deep understanding of Service Graph, IRE, Discovery, and data governance, along with the ability to manage diverse stakeholders across cybersecurity, vulnerability management, infrastructure, and operations. Experience with Agile methodologies, JIRA, and Confluence is essential. This is not a generalist PM, Business Analyst, or ServiceNow admin role, but one that combines product vision, technical platform knowledge, and stakeholder management.

The mandate is targeting a technical Product Owner who can drive the data integration strategy into the ServiceNow CMDB, not a generalist product manager.
The repeated mention of Service Graph, IRE, Discovery, and data governance shows a need for a deep understanding of the CMDB model, beyond just translating business needs.
The role also requires the ability to balance multiple stakeholders—cybersecurity, vulnerability management, infrastructure, and operations—setting it apart from a PO focused solely on internal clients.
The note about helping set up the structure and agile way of working points to contributing to Agile governance of the project, without being a project manager or Scrum Master.
This profile is neither a Business Analyst nor a ServiceNow admin: it requires combining product vision, technical knowledge of the platform, and managing multiple stakeholders.

Requirement

Bachelor's degree in an appropriate field, or equivalent education and/or experience deemed acceptable
Minimum of 4 years of experience in IT/software product management, or equivalent relevant experience as a Product Owner
Experience as a ServiceNow Product Owner or ServiceNow Product Manager
Hands-on experience with Service Graph integrations and CMDB
Knowledge of ServiceNow Discovery and data governance best practices
Understanding of Identification and Reconciliation Engine (IRE) rules
Knowledge of Agile methodologies in a delivery transformation context
Knowledge of JIRA and Confluence

Requirements

PREFERRED

Stakeholder management, prioritization, and strategic planning
Interpersonal communication, written communication, customer focus, professional rigor

ASSET / NICE-TO-HAVE

No specific additional asset or advantage communicated by the client

WHAT WE DON'T WANT

No hands-on experience with ServiceNow CMDB or Service Graph on the resume
No mention of a Product Owner or IT product manager role
Business Analyst or functional analyst profile without responsibility for defining product strategy
No exposure to data integrations or data governance
Project officer or project manager profile without a Product Owner role
No mention of JIRA and Confluence on the resume

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