RiseMe
Madiff logo
Madiff Verified
Information Technology & Services, Software Development, IT Consulting

ITSM Platform Engineer

RemoteRemoteFull TimePosted 2 months agoHidden Gem · Himalayas

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • Jira Service Management
  • Jira
  • Confluence
  • ITSM
  • Incident
  • Request
  • Problem
  • Change
  • Release
  • automation

Nice to have

  • Atlassian certifications
  • ACP-420
  • ACP-120
  • Jira Assets
  • CMDB
  • service mapping

Role summary

We are seeking an ITSM Platform Engineer for a remote, long-term B2B contract role. This position focuses on building and optimizing enterprise ITSM solutions within the Atlassian ecosystem, specifically Jira Service Management. The role involves hands-on platform configuration, process design, automation, and governance, requiring strong ownership of solution design, implementation, and continuous improvement of ITSM processes like Incident, Service Request, Problem, Change, and Release. Key responsibilities include designing and implementing JSM projects, configuring workflows, administering permissions, integrating with external systems via APIs, and supporting identity integrations. Experience with CMDB, observability tools, and Atlassian certifications are a plus.

This is a remote position.

We are looking for ITSM Platform Engineers to join a strategic transformation stream focused on building and optimising enterprise ITSM solutions within the Atlassian ecosystem. This is a hands-on role combining platform configuration, process design, automation, and governance across Jira Service Management environments.The role goes beyond administration and requires strong ownership of solution design, implementation, and continuous improvement of ITSM processes.Responsibilities
  • Design and implement Jira Service Management projects including request types, workflows, queues, SLAs, and automation
  • Build and optimise ITSM processes such as Incident, Service Request, Problem, Change, and Release
  • Configure approval workflows and process models in Jira Service Management and Confluence
  • Administer user permissions, project configurations, and app governance
  • Maintain environments including development, testing, and production setups
  • Implement automation rules and integrate with external systems via APIs or webhooks
  • Support identity and access integrations with Azure AD / Entra ID and SSO
  • Build and manage CMDB structures using Jira Assets
  • Create dashboards and reports covering SLAs, backlog, trends, and KPIs
  • Support audit, compliance, and documentation requirements
  • Train and support internal users and stakeholders
  • Provide second-level support for the Atlassian platform

Requirements

  • Strong hands-on experience with Jira Service Management, Jira, and Confluence administration
  • Proven experience implementing ITSM processes including Incident, Request, Problem, Change, and Release
  • Good understanding of permission schemes, roles, and governance models
  • Experience with automation and integrations using REST APIs or webhooks
  • Strong understanding of structured, quality-driven process design
  • Experience building and managing Confluence knowledge bases
  • Strong communication skills and ability to translate business needs into technical solutions
  • Fluent English
Nice to have
  • Atlassian certifications such as ACP-420 or ACP-120
  • Experience with Jira Assets or CMDB modelling and service mapping
  • Familiarity with observability tools such as Opsgenie or Datadog
  • Experience with identity integrations such as Azure AD / Entra ID, SCIM, or SAML
  • Experience working in regulated or governance-heavy environments

Benefits

  • Solid, competitive salary
  • Work in a multinational environment on international projects
  • Comprehensive healthcare
  • Long-term B2B contract with a stable project pipeline
  • Remote work model

Originally posted on Himalayas

Ready to apply?
You'll be redirected to Madiff's application page.

Similar roles

See how RiseMe works

Match, tailor, and prep so you send fewer applications and land more interviews.