Records Case Opening Coordinator
Required skills
- client orders
- court subpoenas
- authorizations
- scanning
- court rules
- service lists
- document deficiencies
- record retrieval
- call center
- customer service
Nice to have
- medical record retrieval
- collections
Role summary
Magna Legal Services is seeking a Records Case Opening Coordinator to manage client orders and court subpoenas. Responsibilities include reviewing, preparing, and scanning documents, communicating with clients to resolve inquiries and document deficiencies, and understanding court rules. The role requires strong attention to detail, excellent client service skills, and the ability to prioritize tasks in a fast-paced environment. Proficiency in computer skills, Microsoft Office Suite, and Outlook is essential. A minimum of 2-3 years of experience in a relevant field such as medical record retrieval, call center operations, customer service, or collections is required.
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Job Description:
Job Title: Records Case Opening CoordinatorPosition Summary: Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.Key Responsibilities
- Review and add new client orders to the system
- Review, prepare and scan authorizations submitted by clients
- Learn and apply various court subpoena rules
- Review and understand court service lists
- Review, prepare and scan court subpoenas submitted by clients
- Contact with clients regarding questions on orders and document deficiencies
- Problem solve client inquiries/issues regarding orders
- Prioritize assignments
- Assist with confirming where requests should be sent to obtain records
Qualifications
- Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
- Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
- Outstanding verbal and written communication abilities.
- Detail-oriented and self-organized
- Capable of managing multiple tasks and prioritizing responsibilities effectively.
- Ability to participate in a team atmosphere and fast-paced environment
- Excellent problem-solving skills
- Strong capacity for retaining and applying knowledge.
Originally posted on Himalayas
