Eurocar-Werk Service Advisor | No Weekends

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We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

No Weekends

$1200-$1800 weekly

3-5 years previous service advisor experience preferred

Experience with European Cars

Responsibilities: 1. Customer Interaction: - Greet customers and provide a warm, friendly, and professional atmosphere. - Act as the main point of contact for customers, understanding their concerns and requirements. - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians. 2. Service Coordination: - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources. - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services. - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines. 3. Cost Estimation and Approval: - Prepare accurate and detailed cost estimates for parts, labor, and additional services required. - Explain cost estimates to customers, providing clear and understandable explanations. - Obtain customer approval for repairs, ensuring transparency and consent throughout the process. 4. Repair Order Management: - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations. - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements. - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks. 5. Customer Satisfaction: - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly. - Handle customer complaints professionally and escalate as necessary to resolve them effectively. - Strive to exceed customer expectations, providing personalized and exceptional service. Requirements: - High school diploma or equivalent (additional automotive education or certification is a plus). - Proven experience as a Service Advisor in the automotive industry or a related field. - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. - Strong organizational and time management abilities to handle multiple tasks efficiently. - Sound technical knowledge of automotive systems and repairs. - Proficient computer skills and familiarity with automotive software and systems. - Ability to work in a fast-paced environment while maintaining attention to detail. - Customer-oriented mindset with a commitment to delivering exceptional service. Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: hr@msauto.com