Asst General Manager

Maize, KSOnsiteFull TimeManager / Head$38,000–$40,000 /yrPosted 2 months ago

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Required skills

hotel operations
guest service
team development
scheduling
performance management
multitask
flexible schedule
weekends
holidays

Nice to have

IHG Select Brand experience
IHG systems
Hotel Key
Merlin

Role summary

We are seeking a hands-on, people-focused Assistant General Manager to support daily hotel operations and uphold the high service standards of our IHG Select Brand property. This role is ideal for a hospitality leader who thrives on creating exceptional guest experiences, supporting team development, and partnering closely with the Area General Manager to drive overall hotel success. Key responsibilities include overseeing operations, fostering a positive culture, leading and developing associates, ensuring guest service delivery, monitoring performance, supporting financial goals, and maintaining safety and compliance standards. Requires 2-4 years of hotel operations experience, strong leadership, guest focus, and communication skills.

Description

Full job description

Assistant General Manager – Holiday Inn Express & Suites Maize

About the Role
We’re looking for a hands-on, people-focused Assistant General Manager to support daily hotel operations and uphold the high service standards of our IHG Select Brand property. This role is ideal for a hospitality leader who thrives on creating exceptional guest experiences, supporting team development, and partnering closely with the Area General Manager to drive overall hotel success.

Key Responsibilities

Support the Area General Manager in overseeing all hotel operations, ensuring alignment with IHG brand standards
Foster a positive, team-oriented culture that prioritizes guest satisfaction and employee engagement in line with the Mid-Continent Hospitality Mission Statement.
Lead, coach, and develop associates across front desk, housekeeping, and food & beverage
Assist with hiring, onboarding, scheduling, and performance management
Ensure consistent delivery of exceptional guest service, resolving issues with professionalism and care
Monitor operational performance, guest feedback, and service scores to identify opportunities for improvement
Support financial performance through labor management, cost controls, and operational efficiency
Maintain a visible presence throughout the hotel, modeling hospitality and service excellence
Uphold safety, cleanliness, and compliance standards across all departments

Requirements

Qualifications

2–4 years of hotel operations experience; IHG Select Brand experience preferred
Strong leadership skills with a passion for developing and supporting teams
Guest-focused mindset with the ability to resolve challenges quickly and effectively
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment while maintaining attention to detail
Familiarity with IHG systems ( Hotel Key, Merlin etc.) is a plus
Flexible schedule availability, including weekends and holidays as needed

What We Offer

Competitive salary and bonus eligibility
IHG & MCH travel benefits and hotel discounts
Health, Dental, and Vision Insurance
Opportunities for growth within the Mid-Continent Hospitality portfolio

Join Our Team: If you’re a supportive leader who loves hospitality and thrives in a collaborative environment, we’d love to meet you. Apply today and help us deliver exceptional experiences for every guest, every stay.

Pay: From $38,000 - $40,000 per year/ DOE

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

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