MalOPlus Group Inc. Verified

["Business Process Outsourcing","Administrative Services","Consulting","Information Technology"]

Virtual Receptionist

RemoteRemoteContractPosted 2 months agoHidden Gem · Himalayas

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Required skills

Virtual Reception Console
Call Center
Telephone Messages
Client Needs Assessment
Technical Support
Liaison
Meeting Planning
Appointment Coordination
Daily Operations
Document Management

Nice to have

Spanish
Other Languages
Business Administration
Marketing

Role summary

MalOPlus™ Group Inc. is seeking a Virtual Receptionist to manage client interactions via virtual console, website, and email. Responsibilities include answering calls, taking messages, providing technical support, acting as a liaison between clients and Project Managers, coordinating meetings, and assisting with daily operations and document management. The role requires excellent customer service, communication, and organizational skills, with the ability to work under pressure and remotely. Fluency in French and English is essential, with Spanish or other languages being an asset. A college education and a minimum of 5 years of experience are required, with training in Business Administration, Marketing, or Communications being preferred.

Responsibilities :

Welcome clients on the virtual reception console, the website or by email;
Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested;
Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise);
Act as a liaison between clients and Project Managers;
Plan and coordinate meetings and appointments;
Assist in daily operations for enterprise effectiveness;
Manage and update documents;
Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills.

Present a professional image and excel in customer service;
Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors;
Excellent communication, teamwork and constructive problem-solving skills;
Organised, proactive, autonomous, good ability to set priorities and multitask;
Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations;
Ability to work under pressure;
Experience working remotely from home office;
Languages spoken and written: French and English (essential), Spanish or other languages (asset).

LOCATION

Work from your Home-Office

Can work from anywhere from Canada or USA, as long as we have openings in your area.

EDUCATION

College, Finished

Minimum 5 years Experience

Training in Business Administration, Marketing or Communications, is preferred.

REMUNERATION:

Based on experience

SCHEDULE:

Flexibles hours

Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available

START DATE:

a.s.a.p.

MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.

MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.

Originally posted on Himalayas

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