MAP Verified

Software Development, IT Services

Operating Model & Organizational Consultant

Toronto, ONOnsiteFull TimeCA$45,000–CA$95,000 /yrPosted 1 month ago

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Required skills

Business Architecture
Process Consulting
Organization Design
Change Management
stakeholder interviews
operating models
capabilities
marketing processes
roles
responsibilities

Nice to have

consumer-centric strategies
hyper-personalization
marketing automation
CRM
data-enabled brand consulting

Role summary

We are seeking a Business Process Consultant to join our Business Architecture team. In this role, you will work with clients to transform and grow their operations by designing consumer-centric strategies through data and creativity. Your responsibilities will include mapping and designing organizational operating models, defining roles and responsibilities, developing solutions to improve client processes, and creating adoption strategies. You will also identify opportunities to leverage AI and automation to modernize operations. This role requires a strategic and analytical mindset, strong communication and storytelling skills, and experience in Business Architecture, Process Consulting, Organization Design, or Change Management. You will collaborate with cross-functional teams and client stakeholders to drive adoption of new processes and tools.

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving parts into a unified blueprint — and would you like to pursue a journey toward becoming a next-level consultant within a cutting-edge area of data-enabled brand and business consulting? Then you might be just the Business Process Consultant we're looking for.

With a growing portfolio of clients that specialises in designing consumer-centric strategies by combining creativity with data to build valuable relationships between consumers and brands, we are seeking a Business Process Consultant to join our team.

What will your day look like?

As a member of our Business Architecture team, you will work with peers and other consultants, driving commercial opportunities and helping us take our service offering to the next level. More specifically, your tasks include:

Conducting interviews with key stakeholders to gather information about current ways of working

Mapping and designing organisational operating models, capabilities, and marketing processes

Defining and describing roles, responsibilities, and decision-rights frameworks

Developing and implementing solutions to support and improve our clients' ways of working

Identifying areas of improvement and providing recommendations to optimize organizational performance, structure, and delivery effectiveness

Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels

Engaging and facilitating workshops with client stakeholders — including cross-functional and executive audiences — to build understanding and drive adoption of new processes, tools, or templates

Identifying opportunities to apply AI, automation, and data-driven insight to modernize client processes and improve operational performance

Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants within MAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty of opportunities to develop your personal and professional skills.

This role is based in North America (preferably within EST time zone) – we have offices in Toronto and Austin but have flexibility on location. Your work will depend on close collaboration with the broader team - colleagues and experts across technology, data, marketing operations, creative, and client teams. We are a leader within our field and a transformation partner for some of the most admired brands in the world.

What do you bring to the table?

As a person, you are a positive, sociable team player who enjoys collaborating across teams. You have a strong drive, a self-starter and can-do mentality, and a strategic and analytical mindset that lets you see the big picture while staying structured and detail-oriented. You are strong at building relationships, running processes, and translating complexity into clear, compelling stories. In addition, you have:

A bachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field

5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines

Working knowledge of business architecture practices such as process design, value streams, and operating model design

A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team

Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels

Ability to form and maintain cross-functional relationships and drive stakeholder alignment

A willingness to travel and be flexible, as many of our clients and colleagues are located in other time zones

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps large businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.

With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

#LI-NAMER

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

-$45,000—$95,000 CAD

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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