Service Department Administrative Specialist

At McGrath Family of Dealerships, we've spent more than 70 years building a reputation as Eastern Iowa's most trusted automotive dealership group. Behind every great service experience is a team that keeps operations moving efficiently, and we're looking for our next team member to join us.

This is a fast-paced, high-impact role that serves as the backbone of our service operations. You'll work closely with service advisors, technicians, extended warranty companies, and dealership leaders to keep repair orders moving, maximize technician productivity, and ensure customers receive outstanding service.

If you thrive in a busy environment, enjoy solving problems, and take pride in organization and accuracy, we'd love to meet you.

What You'll Do

• Coordinate technician labor booking and ensure repair orders are processed accurately and efficiently.
• Support service advisors by working directly with extended warranty providers to obtain approvals and initiate claims.
• Review and close repair orders while ensuring proper coding and billing accuracy.
• Help maximize technician productivity by maintaining accurate labor reporting.
• Process daily deposits and service-related administrative transactions.
• Manage documentation, records, and digital paperwork to maintain organized service operations.
• Assist with warranty administration and claim follow-up.
• Identify opportunities to improve processes and keep work flowing efficiently.
• Support the service management team with administrative and operational projects.

What Makes You Successful

• You enjoy staying organized in a fast-moving environment.
• You have strong attention to detail and take pride in accurate work.
• You communicate professionally with teammates, customers, and business partners.
• You are comfortable multitasking and prioritizing competing deadlines.
• You are self-motivated and able to work independently.
• You are confident using Microsoft Office and other business systems.
• Previous dealership, service department, warranty, administrative, or accounting experience is a plus, but not required.

Why Join McGrath?

• Competitive pay
• PTO starting on Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth opportunities within one of Iowa's largest dealership groups
• A collaborative, team-oriented culture
• Award-winning workplace recognized as a Corridor Business Journal "Coolest Place to Work"
• Opportunities to learn dealership operations and build a long-term career

The Impact You'll Make

Every repair order, extended warranty approval, and technician hour booked helps keep our service departments running efficiently and our customers on the road. Your work directly supports our technicians, advisors, and customers every day.

If you're looking for more than just an administrative position and want to play a vital role in a high-performing team, apply today.