IT Support Specialist
Required skills
- Associate's degree
- information technology
- certifications
- end-user problems
- application problems
- on call application support
- application operations
- application software systems
- hardware
- PC's
Nice to have
- management information system
- software modifications
- training programs
Role summary
McIntosh Trail Community Service Board is seeking an IT Support Specialist to provide user support for management information systems. Responsibilities include troubleshooting end-user problems, analyzing and designing software modifications, developing and conducting training programs, and installing/upgrading software on PCs. The role involves ongoing operational and user assistance, addressing application problems, and providing on-call support. Candidates will communicate with management and user departments regarding system status and issues.
About McIntosh Trail
At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.
IT Support Specialist
Under supervision, provides management information system user support on a continuing basis either by phone
or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.
May develop and conduct training programs for software/hardware users.
Responsibilities
- Provides customer support in the maintenance of systems
- Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
- Provides technical support in the operation and use of application software systems
- Receives additional training, as required to gain full proficiency and experience in all areas
- Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
- Develops materials and methods to be used in training others in the use of various hardware and software
- Installs and/or upgrades software on PC's as instructed
Qualifications
Associate's degree in information technology, Computer Science OR a related field OR Equivalent training or
certifications.
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