Patient Coordinator I Concierge Service
Required skills
- scheduling
- customer calls
- demographic information
- insurance information
- scheduling system
- email scheduling
- patient records
- PC skills
- word processing skills
Nice to have
- billing
- managed care programs
- third party insurance verification
- authorization
- referral procedures
- cancer-related information
Role summary
Karmanos Cancer Hospital is seeking a Patient Coordinator I for its Concierge Service. This role is responsible for scheduling clinic, radiology, and other ancillary appointments for returning patients, as well as performing staff information specialist duties. Key responsibilities include managing incoming customer calls, identifying caller needs, entering accurate demographic and insurance information into the scheduling system, and scheduling appointments via email and predetermined templates. The role also involves educating patients and families on record procurement procedures and participating in staff meetings for skill development and process improvement to enhance caller satisfaction.
Job Summary: Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist.
Responsibilities:
- Answers all incoming customer calls. Identify and triage information needs of caller. Enters accurate demographic and insurance information into the scheduling system to ensure that financial viability at Karmanos Cancer Hospital is secured at the most basic level.
- Responsible for scheduling appointments requested by customers via email..
- Based on predetermined template, schedule return and return to new provider patients for treatment and physician clinic appointments; schedule new and return patients for radiology and other diagnostic and screening procedures.
- Participate in staff meetings and continuing education programs with other staff members in order to build individual skills and implement process improvements that lead to achieving and sustaining a high level of caller satisfaction.
- Assists and educates patients, families, and physicians’ offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation.
Qualifications:• High school diploma required. Bachelor degree preferred.• Two years of customer service or healthcare related experience.• PC and word processing skills are required.• Knowledge of billing and managed care programs preferred.• Familiarity with third party insurance verification, authorization and referral procedures preferred.• Familiarity with cancer-related information and terminology.• Good interpersonal skills.• Excellent written and verbal communication skills.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
