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Truck Transportation

Account Operations Specialist - Spanish Proficiency Required

Wilmington, NCOnsiteFull TimeEntry-level (exp-based)$19–$19 /hrPosted 1 month ago

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Required skills

  • Spanish
  • HERO software
  • carrier relationships
  • rate negotiation
  • shipment scheduling
  • on-time delivery
  • claims
  • payment issues

Nice to have

  • freight brokerage
  • logistics

Role summary

MegaCorp Logistics, LLC is seeking an Account Operations Specialist with required Spanish proficiency. This full-time, onsite role involves assisting Account Managers with carrier relationships, negotiating rates, scheduling shipments, and tracking logistics using HERO software. Responsibilities include ensuring on-time delivery, resolving in-transit issues, managing shipment costs, and handling customer claims and payment issues. A high school diploma is required, with a bachelor's degree preferred. Prior experience in freight brokerage or logistics is preferred, and strong customer service and problem-solving skills are essential.

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Job Description: Operations Specialist | Spanish Proficiency Required

Compensation Information:

  • $19.23 / hour - hourly Full-time ($40,000 per year)
  • $1,000 monthly bonus based on performance

    • Position Schedule:

  • This is an in-office position. Hours 8am-5pm. Days off Thursday and Saturday

    • Key Responsibilities:

  • Assist Account Manager with carrier relationships and selection.
  • Negotiate rates and schedule shipments.
  • Use HERO software for tracking and management.
  • Maintain contact with carriers for smooth delivery.
  • Review carrier performance for future shipments.
  • Act as liaison between clients, carriers, and shippers.
  • Track changing rates and choose the best deal.
  • Resolve in-transit issues and ensure on-time delivery.
  • Track and document shipment costs.
  • Handle customer claims and payment issues.
  • Enter and update shipment info in software.

    • Qualifications:

  • High school diploma or GED required; bachelor’s degree preferred.
  • Bilingual English/Spanish proficiency required.
  • This position regularly communicates with Spanish-speaking customers, carriers, and/or business partners, and candidates must be able to communicate effectively in both English and Spanish in a professional business environment.
  • 1+ year in freight brokerage or logistics preferred.

    • Skills Needed:

  • Strong customer service and communication skills.
  • Detail-oriented with the ability to multitask.
  • Motivated and thrives in a fast-paced environment.
  • Quick learner and problem solver.

    • Top Notch Training:

  • Hands on learning with current broker team
  • Peer mentorship
  • Operational excellence reviews
  • 2 week new hire training

    • Mega Awesome Perks:

  • Medical, dental, vision, and life and disability insurance
  • 401(K) matching
  • Birthday celebrations
  • Health and wellness initiative including gym membership
  • Annual parties
  • PTO and Flex holidays
  • Company sponsored outings

    • MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

    If you are unable to apply online due to a disability, contact the HR Department at

    (910) 332-0820 ext. 1030

    Ready to apply?
    You'll be redirected to MegaCorp Logistics's application page.

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