Manager, Non-Acute Operations

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for supporting deliverables for assigned business unit including project management, scheduling, staffing, and quality and performance improvement initiatives.

Job Description

Minimum Qualifications

Education: Bachelors Degree required

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• One (1) year of Project Management experience
• Five (5) years in related healthcare experience
• Previous leadership experience preferred
• Effective oral and written communication skills
• Demonstrated knowledge in business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management
• Demonstrated ability to lead projects to completion with successful outcomes
• Demonstrated ability to lead change management initiatives with key stakeholders including Physicians, Leaders and Executives
• Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations (MHMG only)
• Demonstrates a strong commitment to patient, provider, and employee satisfaction

Principal Accountabilities

• Support Onboarding Projects – Go-live support in addition to 30/60/90 day post go-live check-ups.
• Initiates change management processes and practices stakeholder management with Physicians, Directors, and Vice Presidents across multiple locations.
• Promote the treatment of patients through efficient staff planning, patient scheduling, clinical care and flow, collections processes, patient complaint resolution and outstanding customer service.
• Assist with planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
• Identify operations barriers; develop and implement processes to address them.
• Lead in the preparation of departmental compliance with regulatory requirements.
• Assign work and manages the activities of personnel. Hire, train, monitor and evaluate staff as necessary. 
• Manage scheduling to ensure appropriate coverage at assigned locations, including supplemental coverage as needed.
• Understand the fundamental importance of customer service and develops processes and culture that support excellent customer service, the adherence to regulatory standards and the achievement of business objectives.
• Coordinates with medical staff in assigned areas to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction goals.
• Support the instruction of educational programs that promote staff competency.
• Monitor quality improvement efforts and makes recommendations for change as necessary.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.