Chief Operating Officer

Organization Background

Men’s Health Foundation connects men at risk to comprehensive healthcare and wellness through education, collaboration, and advocacy. Inspiring and empowering all men to live longer, healthier, and happier lives. We see a world where inequity and stigma do not separate men from healthcare. At Men’s Health Foundation, we are reimagining men’s healthcare.

Job Description

Overview

The Chief Operating Officer provides leadership, day-to-today management, and oversight of the organization’s clinical and facilities operations. The COO must be hands-on and lead by example and motivate staff to deliver measurable, accountable, cost-effective results that further the mission of the organization. Assist the Chief Executive Officer (CEO with implementation of the organization’s health care strategic plan, programs, and facilities expansion. Provide direct oversight of organizational development, to ensure effective services are administered and provided to the target populations and surrounding communities. Solicits and reinforces constructive and professional relationships with patients, community partners, funder, and regulatory bodies etc., with which the organizations partners and/or sub-contracts with, for the provision of quality health care services. In addition, the COO will be an essential contributor to the agency’s growth planning process and will help shape the future of a fast-growing, financially healthy, well-respected clinic organization. In the absence of the CEO, this position may assume all fiduciary leadership responsibilities normally entrusted to the CEO.

The COO works in partnership with the CMO to achieve the strategic priorities of the organization and ensure effective working relationships between clinical leaders, health center operational leadership and all other functional areas of the organization. The COO ensures that the health center campuses conform to all applicable federal, state, and local laws and regulations. 

Essential Functions and Responsibilities 

(This list may not include all the duties assigned.) 

• In conjunction with the CEO and Executive Teams, participates in the development and implementation of the mission, vision, and values of the organization, including high quality, patient focused care.
• Assist CEO and management team in clinical program development, ensuring participatory decision making and appropriate time and implementation.
• Responsible for ensuring program and corporate compliance with primary health care polies and procedures, as well as with those external regulatory bodies such as Ryan White, city and country administrations, state and federal funders, OSHA, CUA and other professional review and standard boards.
• Participates in the development of long-range strategic plans, governance structure and objectives for practice management.
• Ensure staff compliance with the adopted health care plan as it relates to the stated objectives (problems/needs) the organization’s clinical goals and the method of achieving the benchmarks listed.
• In conjunction with the CEO, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volumes, revenues, expenses, staffing and capital needs of the organization.
• Presents, facilitates, and leads assigned process improvements events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management. 
• Advises CEO with facility expansion and property acquisitions/transactions, as well as service mergers.
• Ensures responsible medical supply spending practices by developing budgets and assures that tracking and inventory of supplies and equipment purchases are in compliance with operating budget.
• Analyzes, recommends, and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement process within the organization.
• Present, facilitates, and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
• Seeks and evaluates process improvement information, materials, and methods to match specific organizational needs as outlined by management and adapts them to use in the execution of process improvement events. 
• Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.
• Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
• Work side by side with executives in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
• Assist CEO in oversight of community outreach programs and may represent organization as a member of community outreach committees/groups within the community.
• Actively seeks grant opportunities, assisting in preparation, application submission and ensuring program compliance and administration occurs once grant is received.
• Resolves problems related to utilization of facilities, equipment, and supplies for the organization.
• Participates and ensures the development of organizational guidelines, policies, and procedures in accordance with funding source requirements, as well as State and Federal law.
• Attend meetings, seminars, training sessions and in-services, to keep current with trends and practices in the health care administration, as needed.
• Participate in staff, management, and provider meetings, as necessary.
• Perform other job-related duties, as may be assigned

Qualifications

• Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have a varied clinical experience, and the ability to document meticulously.
• Must have excellent process improvement skills and be able to understand clinic functions and department interactions.
• Knowledge of regulatory compliance i.e., CLIA, etc.
• Ability to manage and supervisor various positions and relate well to people from diverse ethnic populations.
• Able to interpret financial statements, develop and nurture vendor relationships for purchasing optimization.
• Willingness to work flexible hours to meet the organization’s needs/demands.
• Healthcare and/or Business Administration background.
• Bachelors in business administration or healthcare administration preferred.
• Minimum of five to seven years of progressively responsible administration experience in healthcare industry.

Company Requirements

• Must be able to pass a pre-employment drug test, physical, and a background check to include a 7-year criminal, 10-year SSN & employer history reference check. 
• Must be able to provide proof of COVID-19 vaccination on the first day of work. 
• Excellent interpersonal skills.
• Attention to detail.
• Must be able to work flexible schedules.
• Must take yearly flu shots or wear flu mask during flu season for patient-facing positions and test for tuberculosis as required by the Centers for Disease Control and Prevention.