Mini Bar Services Coordinator - The Cosmopolitan
Required skills
- Minibar Suspense/Dispute accounts
- guest folio
- Excel Spreadsheets
- guest disputes
- accounting team
- money transfers
- guest requests
- filing
Nice to have
- Auditing systems
- accounting experience
Role summary
The Cosmopolitan in Las Vegas is seeking a Mini Bar Services Coordinator to manage minibar operations, drive revenue, and ensure accurate financial transactions. This role involves reviewing charges/credits, settling guest accounts, researching variances and disputes, and maintaining Excel spreadsheets. The coordinator will also handle general office duties, answer phones, and direct guest requests. The ideal candidate has 6+ months of customer service experience and a High School Diploma or GED. Prior auditing or accounting experience is a plus.
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Mini Bar Coordinator at The Cosmopolitan, you’ll be at the heart of the action, driving revenue, ensuring accuracy, and keeping things running smoothly behind the scenes. From managing financials to being the go-to expert for all minibar operations, your role is key to creating a seamless and elevated guest experience. If you’re detail-driven, love working with numbers, and enjoy being the team’s trusted resource, this is your moment to shine!
THE STARTING RATE: $20.00
THE DAY-TO-DAY:
Review charges/credits in the Minibar Suspense/Dispute accounts.
Move credits/charges to the correct guest folio.
Settle guest accounts accordingly and in a timely manner.
Create and update Excel Spreadsheets.
Research variances to ensure charges are posted correctly.
Research all guest disputes.
Work closely with the accounting team.
Perform weekly money transfers.
Answer telephones and respond to general inquiries.
Direct work orders and guest requests pertaining to the Minibar.
General office and paper filing.
Interact with peers.
THE IDEAL CANDIDATE:
6+ months of prior relevant customer service experience
Auditing systems or accounting experience is a plus
High School Diploma or GED
Must be 21 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11839
Are you ready to JOIN THE SHOW? Apply today!
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