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Non-profit, Real Estate, Affordable Housing, Community Development

Community Manager of Supportive Housing (Jessie Street Terrace)

Santa Cruz, CAOnsiteFull TimeEntry-level (exp-based)Posted 18 days ago

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Required skills

  • Jessie Street Terrace
  • Supportive Housing
  • complex needs
  • housing instability
  • mental health challenges
  • substance use issues
  • fiscal responsibilities
  • regulatory compliance
  • facilities
  • risk management

Nice to have

  • Supportive Housing experience

Role summary

The Community Manager of Supportive Housing at Jessie Street Terrace is responsible for overseeing daily property operations, ensuring a safe and welcoming environment for residents with complex needs. This role involves managing fiscal responsibilities, regulatory compliance, facilities, risk, and onsite staff. The Community Manager will foster positive resident relationships, connect residents with resources through collaboration with MidPen Resident Services and external partners, and promote resident well-being and housing stability. Key duties include rent collection, compliance reporting (Fair Housing, HUD, TCAC), emergency preparedness, incident management, staff supervision, and property maintenance oversight. The position requires strong interpersonal skills, proficiency in property management software, and knowledge of relevant housing laws.

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Jessie Street Terrace

Community Manager of Supportive Housing

The Community Manager of Supportive Housing oversees daily property operations to ensure safe, welcoming, and compliant communities for residents with complex needs, including housing instability, mental health challenges, and substance use issues. This role manages fiscal responsibilities, regulatory compliance, facilities, risk, and onsite staff while fostering positive resident relationships and collaborating with MidPen Resident Services and external partners. Through trauma-informed leadership, effective communication, and professional boundaries, the Community Manager promotes resident well-being, housing stability, operational excellence, and a resilient, team-oriented culture.

Responsibilities:

  • Build positive, professional relationships with residents to foster a safe and supportive living environment.
  • Partner closely with MidPen Resident Services to connect residents with resources that promote housing stability and personal growth.
  • Manage resident communications, resolve conflicts and complaints, and ensure residents understand their rights and responsibilities.
  • Oversee daily operations for one or more properties, ensuring adherence to organizational and regulatory standards.
  • Collect rent and security deposits and manage delinquent accounts in compliance with financial procedures.
  • Ensure accurate and timely reporting for program certifications, recertifications, and compliance reviews, including Fair Housing, HUD, and TCAC requirements.
  • Coordinate emergency preparedness plans and ensure residents and staff are informed and prepared to respond to crises.
  • Manage incident reports involving resident safety concerns, property damage, or employee accidents in accordance with organizational policies.
  • Supervise onsite staff, providing regular feedback, performance reviews, and growth opportunities.
  • Foster collaborative working relationships with internal and external partners and participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout.
  • Conduct regular property inspections, identify maintenance issues, and partner with the Preventive Maintenance Lead and Facilities Coordinator to implement preventive maintenance schedules.
  • Monitor curb appeal and ensure properties comply with safety codes, including fire and OSHA regulations.
  • Perform other duties as assigned.

    • Qualifications:

    Education and Experience

  • Three years of multi-family residential management experience, including two years in Affordable Housing or an equivalent combination of education and relevant experience
  • Preferred: Experience within Supportive Housing
  • One year of supervisory experience required
  • Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)

    • Knowledge, Skills, and Abilities

  • Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days
  • Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
  • Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
  • Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
  • Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
  • Commitment to the Mission and Values of MidPen Services and MidPen Housing

    • Physical Requirements

  • Constantly perform desk-based computer tasks & frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
  • Rarely twist/bend/stoop/squat, kneel/crawl
  • The ability to lift and carry up to 50 pounds on a regular basis

    • Working Conditions

  • Availability for occasional evening or weekend hours to meet resident or operational needs

    • Pay Range

    $28.46 - $32.02 Hourly - Pay based on applicable experience and qualifications

    Benefits and Compensation (see here for full details)

  • Health Insurance
  • Dental, Vision, Life & Disability Insurance
  • 403(b) Retirement Investment
  • Employee Education Reimbursement Program
  • Paid Parental Leave
  • FSA for Childcare, Medical, and Commuter Benefits
  • EAP Program
  • Pet Insurance
  • Paid Time Off
  • Company Holidays
  • Wellness Days

    • EQUAL OPPORTUNITY EMPLOYER

    MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

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