Technical Sales Analyst
Required skills
- sales quotations
- order execution
- technical sales expertise
- customer coordination
- internal team coordination
- order-related issues
- equipment cost analyses
- pricing support
- sales proposals
- customer orders
Nice to have
- technical equipment knowledge
- plastics knowledge
- plastics machine parts knowledge
- successful sales experience
Role summary
Milacron is seeking a Technical Sales Analyst in Norcross, Georgia, to develop sales quotations, support order execution, and provide technical sales expertise. The role involves analyzing equipment costs, processing orders, coordinating with customers and internal teams (sales, engineering, manufacturing), and resolving order-related issues. Responsibilities include advising customers on equipment selection, obtaining vendor information, tracking order progress, and communicating updates. The position also supports the development of sales tools and training materials. A Bachelor's degree or equivalent experience, 4+ years of inside sales experience (including IEP), proficiency in Microsoft Office, and experience with CAD software are required. Knowledge of plastics processing, injection molding, extrusion, and mechanical aptitude are essential. Preferred qualifications include knowledge of technical equipment, plastics, and a proven sales track record.
- Prepare detailed sales quotations for the sales organization and customers.
- Develop equipment cost analyses and pricing support for sales proposals.
- Process customer orders and provide required information for order entry and engineering design requests.
- Work closely with the sales team to determine equipment specifications and application requirements.
- Advise and support customers and sales representatives in selecting the appropriate equipment for specific applications.
- Contact vendors to obtain technical information, product specifications, and costing details.
- Communicate effectively with customers, sales personnel, engineering, manufacturing, and other internal stakeholders.
- Track order progress, investigate order-related issues, and expedite orders to ensure customer satisfaction.
- Relay confirmed ship dates and delivery updates to customers and the sales organization.
- Participate in customer discussions and provide technical sales support when required.
- Assist in the development and improvement of sales tools, processes, and training materials.
- Support the onboarding and training of new specialists as needed.
- Bachelor’s degree or a combination of education and applicable experience required.
- 4+ years of inside sales experience, including IEP sales experience.
- Excellent verbal and written communication skills with strong customer service abilities.
- Proficiency with Microsoft Office applications, including Excel and Word.
- Strong computer literacy and ability to work with PC-based business applications.
- Experience with Step File Drawings, AutoCAD, DeltaCAD, Drawing Viewer, or similar software.
- Basic plastics processing knowledge.
- Working knowledge of injection molding and extrusion products.
- Strong negotiation, problem-solving, and organizational skills.
- Mechanical aptitude with the ability to understand technical equipment and applications.
- Ability to manage multiple projects in a specialty product environment.
- Knowledge of technical equipment, plastics, and/or plastics machine parts preferred.
- Proven track record of successful sales experience preferred.
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