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Commercial Operations Specialist

State College, PAOnsiteFull TimePosted 2 days ago

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Required skills

  • Sales email inbox management
  • Customer account information updates
  • CRM data quality
  • Security questionnaires
  • Order clarification
  • Transaction processing
  • Team Track reporting
  • QBR preparation
  • Process improvement projects
  • Revenue engine strengthening

Nice to have

  • Sales support experience

Role summary

Minitab is seeking a Commercial Operations Specialist for their State College, PA office. This role is crucial for supporting Sales, Customer Order Management, Finance, and Revenue Operations teams by managing sales inboxes, maintaining CRM data accuracy, assisting with order processing, and driving process improvement initiatives. The ideal candidate is detail-oriented, reliable, enjoys collaboration, and thrives in a fast-paced environment, acting as the connective tissue for smooth operations. A Bachelor's degree or equivalent experience and 3+ years of administrative or sales support experience are desired.

We’re looking for a Commercial Operations Specialist to work onsite in State College, PA. To thrive in this role, you enjoy being part of a collaborative team and take pride in doing work accurately and reliably. You’re eager to learn, comfortable shifting between priorities, and able to stay focused through a busy workload that includes recurring tasks. You communicate clearly, follow through on commitments, and look for ways to make everyday processes work better. If you thrive in a fast-paced environment and love being the connective tissue that keeps operations running smoothly, this is the role for you.

At Minitab, you'll help transform the future of manufacturing. Every day, the world's leading manufacturers rely on Minitab to increase efficiency, improve quality, reduce waste, and make smarter, data-driven decisions that power better factories and better products. Our smart manufacturing platform connects data across the enterprise to uncover hidden capacity, eliminate bottlenecks, optimize machine performance, simulate improvements before implementation, and accelerate innovation through advanced analytics and experimental design. As part of our team, you'll collaborate with passionate, talented colleagues who are solving meaningful, real-world challenges for global industry leaders. With more than 250,000 users, 30,000 organizations, and 90% of the Fortune 100 trusting Minitab, you'll have the opportunity to make a measurable impact while growing your career in a collaborative, innovative, and customer-focused environment where your ideas matter.

What You’ll Do

As a key partner to our Sales, Customer Order Management (COM), Finance, and Revenue Operations teams, you will:

Be the Operational Backbone of the Sales Organization

  • Manage and maintain the regional Sales email inbox, ensuring timely, professional communication with internal teams, customers, and prospects.
  • Update and maintain accurate customer account information (billing, shipping, legal entity changes, contact details, etc.).
  • Resolve bounce-back email issues and drive ongoing CRM data quality and cleanup efforts.
  • Assist with security questionnaires in collaboration with Customer Success.
  • Support ad-hoc regional tasks and administrative needs as they arise.

    • Partner with Sales to Advance Opportunities

  • Collaborate closely with Customer Order Management and Finance to clarify orders, ensure complete documentation, and help process transactions efficiently.
  • Support Team Track reporting, CRM hygiene, QBR preparation, and operational meetings.
  • Participate in trainings and team sessions that increase operational consistency and excellence.

    • Drive Revenue Operations Initiatives

  • Serve as a first-line resource for process questions from the sales teams you support.
  • Assist with data cleanup, reporting, and process-improvement projects aimed at strengthening our revenue engine.

    • What Makes You Successful

    You excel in a role that blends communication, attention to detail, and operational depth. You enjoy juggling multiple tasks, working in a team environment, and take pride in keeping systems, data, and processes running smoothly.

    You bring these strengths:

  • Collaborates: You build strong partnerships across teams.
  • Communicates Effectively: You tailor information to different audiences with clarity and professionalism.
  • Action Oriented: You tackle challenges with a sense of urgency and enthusiasm.
  • Ensures Accountability: You follow through on commitments and help others do the same.
  • Plans & Aligns: You organize your work to meet both team and organizational goals.
  • Resourcefulness: You find creative solutions and use available resources wisely.

    • What You Bring

  • 3+ years of administrative experience, sales support highly desired
  • Bachelor’s degree or equivalent work experience
  • Strong proficiency in written and spoken English
  • Comfort working cross-functionally and managing multiple priorities
  • A passion for supporting sales teams, working in a team environment, and improving operational workflows

    • Why Minitab

    At Minitab, you’ll join a collaborative, mission-driven team empowering businesses around the globe through world-class analytics. You’ll grow your skills in a supportive environment that values curiosity, accountability, and continuous improvement.

    This is an onsite position at our State College, PA headquarters and candidates must be within commutable distance of State College, PA for consideration. Remote work is not an option for this position.

    This position is ineligible for visa sponsorship.

    To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Ready to apply?
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