Heavy Equipment Dealership

Service Manager

Henrietta, NYOnsiteFull TimeManager / Head$60,000–$85,000 /yrPosted 2 months ago

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Required skills

leadership experience
equipment service industry
auto service industry
communication skills
sense of urgency
customer service experience
Microsoft Office
learn new software programs
service operations
technicians

Nice to have

best-in-class sales and support
creative solutions
maximum profits
shop equipment
professional customer service

Role summary

Monroe Tractor, a respected dealer of construction and agricultural equipment with over 75 years of experience, seeks a Service Manager to direct service operations and oversee technicians. The ideal candidate thrives on challenges, ensuring efficiency, economy, and profitability. This role requires 3+ years of leadership experience in the equipment or auto service industry, a strong work ethic, superior communication skills, a sense of urgency, and customer service experience. Responsibilities include hiring, training, developing staff, maintaining shop equipment, managing customer interactions, coordinating repairs, preparing quotes and invoices, and fostering customer relationships to grow service business. Proficiency with Microsoft Office and new software is necessary.

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Qualifications

3 years or more of leadership experience within the equipment or auto service industry is required

Strong work ethic

Superior communication skills

A strong sense of urgency is required

Customer service experience is required

Confidence in working with Microsoft Office applications and learning new software programs

Responsibilities

Demonstrate company core values in all interactions with customers, vendors, and associates

Hire, train, develop, and motivate service department staff

Ensure all necessary shop equipment is in proper repair and safe working condition

Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process

Finalize customer work orders and prepare invoices

All aspects of managing our service business and shop activities

Prepares customer quotes, closes work orders, and communicates directly with customers

Consistent interaction with our technicians and will be the direct contact on all service activities

Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service

Benefits

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Employee Contributions)

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency$60,000—$85,000 USD

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You'll be redirected to Monroe Tractor's application page.

Service Manager

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Required skills

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