Service Writer

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.

Qualifications

High School diploma or equivalent

One or more years of experience in a Service Writer position and/or service or parts department

Great communication skills

Familiarity with agricultural and/or construction equipment is a plus

Computer skills including Microsoft Excel, Outlook, and Word

Self-starter with attention to detail, strong organization, and is goal-oriented

Comfortable dealing with the public

Strong team player

Able to lift 25 pounds

Responsibilities

Assist in creating work orders

Review and maintain all repair orders for accuracy and completeness

Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting

Assist in scheduling of service work

Keep the service manager informed on all work orders

Assist with warranties

Intermediary between parts and service, technician lead contact for parts

Ensure every customer is satisfied with the products and service

Pay Range: $19 - $28 per hour

Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Competitive Paid Time Off Policy

Short/Long Term Disability

Family-owned and operated

Annual Reviews

Annual Incentive Bonus opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency$19—$28 USD