Food & Beverage, Consumer Goods

Consumer Relations Representative

Corona, CAHybridFull TimeEntry-level (exp-based)Posted 16 days agoVisa sponsorship available

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Required skills

consumer relations
customer service
call center
data entry
reporting
data analysis
Microsoft Office Suite
Excel

Nice to have

business

Role summary

Monster Energy is seeking a Consumer Relations Representative to provide top-notch customer service. This role involves answering inquiries via calls, emails, and written communication, creating and maintaining reports in the Consumer Relations database, analyzing data, and escalating trends. The representative will also initiate internal investigations, gather information, and collaborate with other departments to resolve issues and maintain relationships. A Bachelor's Degree in business or communications is preferred, along with a minimum of 1 year of experience in consumer relations, customer service, or a call center. Proficiency in Microsoft Office Suite, especially Excel, and excellent data entry skills are desired.

About Monster Energy:

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A day in the life:

Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head-on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!

The impact you'll make:

Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.

Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.

Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.

Maintain relationships with internal departments to help identify and provide solutions.

Perform other duties as assigned.

Who you are:

Prefer a Bachelor's Degree in the field of business, communications, or related areas

Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center

Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.

Excellent data entry skills.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range$17—$23 USD

Monster Energy uses AI-powered tools, including Greenhouse’s Talent Matching feature, to help evaluate applications for this role. To learn more see Monster’s privacy policy here Privacy Policy or contact Monster at privacy@monsterenergy.com.

For United States applicants:Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Read our privacy policy here: Privacy Policy

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