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Hospitals and Health Care

IS Technical Support Analyst Supervisor - Full Time

Montrose, COOnsiteFull Time$26–$42 /hrPosted 1 month ago

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Required skills

  • ITIL
  • HIPAA
  • HITECH
  • computers
  • desktops
  • networks
  • supervisory
  • IT projects
  • Service Desk

Nice to have

  • EMR
  • HIE
  • healthcare environment

Role summary

Montrose Regional Health is seeking an IS Technical Support Analyst Supervisor to oversee the Service Desk and IT Projects. This role involves leading a technical support team to provide excellent customer service and IT support to staff and patients, while also managing IT projects to enhance the hospital's technology infrastructure. The ideal candidate will have a minimum of a high school diploma, 4 years of experience with computers, desktops, and networks, and 3 years in a supervisory or leadership role, preferably in healthcare. Knowledge of ITIL best practices, IT project management methodologies, and healthcare regulations like HIPAA and HITECH is required. Experience with EMRs and HIE is preferred.

About Montrose Regional Health:

  • As the leading healthcare in the Uncompahgre Valley, MRH offers patients personalized and professional healthcare backed by the latest technology experience, and partnership, we continue to evolve and broaden our comprehensive services in 23-specialties and sub- specialties. We are the hospital, the healthcare resource, and the employer of choice in our communities. Montrose Regional Health is a not for-profit accredited by the Joint Commission meeting the highest standards of healthcare.

About The Career:

  • Assists the IS Director in supervising the day-to-day operations of the organizations Service Desk and Projects. The role involves overseeing and coordinating the service desk Technical Support Analyst team to provide excellent customer service and IT support to the organizations staff and patients, as well as leading and delivering on various IT projects to improve the hospital's overall technology infrastructure.

All About You:

  • A minimum of high school graduate or equivalent. Bachelor's degree preferred.
  • At least a 4-year working knowledge of computers, desktops and networks with at least 3 years of experience in an supervisory or leadership role, preferably in a healthcare environment.
  • Proven experience in supervising a team and or delivering IT projects.
  • Knowledge of ITIL best practices for service desk management and IT project management methodologies.
  • Understanding of healthcare regulations and compliance requirements, including HIPAA and HITECH.

  • Experience with electronic medical records (EMRs) and healthcare information exchange (HIE) preferred.

What We Offer:

  • Student loan employer contributions up to $10,800 tax free!
  • Mentoring
  • Continuing Education
  • 401 K Retirement Plan with employer match
  • Multiple health options to selection from
  • Ability to earn an additional $5.00 per hour by participating in our Professional Development Ladder program

Our Brand:

  • Integrity & honesty in everything we do
  • Service with care and compassion
  • Excellence
  • Leadership with innovation & Creativity
  • We care for our team like family.

* This position is located in Montrose Colorado

M. Ma
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