IT Service Desk Agent
Required skills
- Service Desk
- Helpdesk
- Active Directory
- Microsoft Office 365
- Freshservice Platform
- Networking Concepts
- Customer Satisfaction
- First Call Resolution
Nice to have
- VMWare Horizon
- Virtual Desktops
- ITIL Foundation
- Salesforce
- Remote Support Tools
Role summary
Seeking a motivated IT Service Desk Agent in Longwood, FL for a full-time role. Responsibilities include providing technical support via phone, email, and chat, troubleshooting issues, documenting incidents in Freshservice, and maintaining high customer satisfaction and First Call Resolution rates. Requires 2+ years of Service Desk/Helpdesk experience, strong communication and problem-solving skills, knowledge of Active Directory, Microsoft Office 365, and basic networking concepts. Flexible hours are required.
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Job Title: IT Service Desk Agent
Location: Longwood, FL
Job Type: Full-time
Summary
We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.
Responsibilities
Qualifications
Preferred Qualifications
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
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