Case Consultant

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve. As a Case Consultant, you will be the first voice our clients hear when they reach out for help — often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.

If you are driven by compassion, thrive in a people-first environment, and are looking for a career that is as rewarding as it is impactful — we want to hear from you.

This position is part of a hiring class scheduled to begin November 23, 2026. Candidates selected for this opportunity must be available to start on that date and remain available for the entire six-week training program, as attendance during training is required.

Compensation

Responsibilities

Qualifications

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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