Import VIP - Account Specialist

The Import VIP Account Specialist is the client’s advocate within MSC and the customer’s primary point of contact. The Import VIP Account Specialist provides exceptional customer service across diverse communication channels, aiming to maintain an ongoing positive relationship with the customer and all 3PL providers, such as brokers and/or forwarders, to maximize customer satisfaction and loyalty to MSC. 

Essential Functions: 

• Serves as the first point of contact at MSC for VIP customer. 
• Monitors and reports on incoming cargo for qualifying VIP clients daily. 
• Identifies and anticipates customers’ needs. 
• Cultivates and manages relationships with participating accounts through high level of customer service. 
• Strictly follows company policies and procedures. 
• Resolves customer inquiries in a timely manner. 
• Monitors account performance, identifying and reporting trends to management. 
• Establishes relationships with other departments (Sales/Trades/Bids/SVC/Intermodal) to develop successful partnerships. 
• Presence required on‑site 5 days per week 
• Performs other duties as assigned. 

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

Required Skills, Experience, Education: 

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) 
• English: advanced 
• Strong attention to details 
• Organized, efficient, and able to manage time effectively 
• Strong customer service mindset, focused, and responsive 
• Ability to work under tight deadlines 
• Great team player 
• Knowledge of MS Excel with the ability to learn new software 
• Knowledge of MSC systems (e.g. link, terminal websites): fundamental 
• Knowledge of custom and shipping regulations: intermediate 

Physical Demands: 

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to lift up to 15 pounds at a time 
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week 
  

Work Authorization 

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.