Director Network Operations
Required skills
- Director Network Operations
- network infrastructure
- live events
- network engineers
- event support
- Level 1-3 technical support
- infrastructure monitoring
- event reporting
- enterprise network operations
- geographically diverse teams
Nice to have
- computer engineering
- technical consultation
- application availability
Role summary
We are hiring a Director of Network Operations to lead the team responsible for operating and managing the network infrastructure for MSGE's facilities and venues. This role involves understanding business and technical requirements to ensure successful live event execution. Responsibilities include managing network engineers, providing Level 1-3 technical support, infrastructure monitoring, event reporting, and troubleshooting escalations. The Director will also oversee standard operating procedures, maintain network documentation, and collaborate with technical teams for system implementation and application availability. Experience with network hardware/software installation, monitoring tools, change control, and vendor management is essential. The role requires a flexible schedule to support 24/7 operations.
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director Network Operations leads the team that operates and manages the deployed network infrastructure supporting the MSGE family of companies’ facilities and venues. The Director Network Operations will work with Enterprise Technology and respective venue Production and Technical Operations teams to understand business and technical requirements and to ensure live events are executed as intended. Director Network Operations will be responsible for managing subordinate network engineers, executing event support, Level 1 through 3 technical support, network infrastructure management, and identifying issues that required troubleshooting escalation. The Director Network Operations will execute infrastructure monitoring and event reporting.
What will you do?
What do you need to succeed?
Special Requirements:
#LI-Onsite
Pay Range$134,000—$230,000 USDAt MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
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