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Live Entertainment, Sports, Media

Merchandise Supervisor

New York, NYOnsiteFull Time$37,000–$37,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

  • merchandise operations
  • sales techniques
  • customer service
  • team leadership
  • inventory management
  • communication skills
  • Microsoft Excel
  • Microsoft Word
  • scheduling
  • time and attendance

Nice to have

  • event retail management
  • arena
  • Microsoft SharePoint
  • 60 credit hours
  • college-level coursework
  • certifications

Role summary

MSG is seeking a Merchandise Supervisor to support the Senior Director of Merchandise Operations in managing daily retail and merchandising activities across its venues. This role involves leading staff, ensuring inventory accuracy, and delivering excellent guest and employee experiences in a busy, event-focused setting. Responsibilities include staff training, coaching, performance management, inventory control, and utilizing company systems for scheduling, timekeeping, and payroll. The ideal candidate possesses supervisory experience in high-volume retail, advanced knowledge of merchandise operations and sales, and strong customer service and communication skills. Proficiency in Microsoft Office, POS systems, and scheduling software is required.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Food & Merchandise Supervisor supports the Senior Director of Merchandise Operations in overseeing day-to-day retail and merchandising activities across MSG venues. This role is responsible for leading front-line staff, maintaining inventory integrity, and ensuring an exceptional guest and employee experience in a high-volume, event-driven environment.

What will you do?

  • Provide the highest example of customer-based service for our employees.
  • Communicates effectively both verbally and in writing to provide clear direction to staff.
  • Assigns and instructs employees in the details of work. Observes performance and encourages improvement.
  • Highly responsive to emergencies in a fast paced, time sensitive environment.
  • Ensures productivity, performance, and adherence to company policies and standards are followed.
  • Assists the Senior Director, Merchandise Operations with all managerial functions inclusive of managing a sizeable staff.
  • Train, coach, and develop employees while assisting with the facilitation of operational policies and strategy.
  • Responsible for replenishing and maintaining inventory for sports merchandising divisions.
  • Oversee inventory controls, conduct end of period inventory counts.
  • Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and SharePoint.
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

    • What do you need to succeed?

  • The ideal candidate will have a minimum of years supervisory experience in a high volume, fast paced
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
  • Advanced knowledge with merchandise operations and sales techniques is essential. Arena or event based retail management experience is also preferred.
  • Exceptional customer service skills are desired.
  • Computer proficiency with extensive knowledge of Microsoft Word, Point of sale systems and Excel.
  • Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles whileensuring the upmost consistency.
  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
  • Demonstrated experience coaching, training and the ability to motivate a team is required.
  • Must have excellent verbal and written communication skills. Effective communication with multiple organizational levels is required.
  • Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment

    • Special Requirements

  • General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and employees, ability to walk up
  • and traverse downstairs, bending and constant motion is often required. Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.

    • #LI- Onsite

    Hourly Pay Range$37—$37 USD

    At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

    We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

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