Automotive

Service Advisor - Mercedes-Benz of Richmond

Richmond, VAOnsiteFull TimePosted 1 month ago

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Required skills

customer concerns
vehicle issues
recommended services
repair timelines
customer communication
customer satisfaction
multitask
professional demeanor
commitment to excellence
driver's license

Nice to have

automotive service
customer service
vehicle systems
dealership operations

Role summary

Mercedes-Benz of Richmond is seeking a professional and customer-focused Service Advisor to join their Service Department. The role involves being the primary contact for customers, accurately documenting vehicle issues, explaining recommended services, coordinating with technicians, and ensuring customer satisfaction. The ideal candidate will have strong interpersonal and communication skills, the ability to multitask in a fast-paced environment, and a commitment to excellence. Prior experience in automotive service or customer service, along with knowledge of vehicle systems and dealership operations, is preferred. A valid driver's license and clean driving record are required.

🔧 Service Advisor – Mercedes-Benz of Richmond Location: Richmond, VA Position Type: Full-Time

Department: Service About Us

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly. 🚘 What You’ll Do:
Serve as the primary point of contact for customers during the service process
Accurately document customer concerns and vehicle issues
Provide clear explanations of recommended services and repair timelines
Coordinate with technicians to ensure timely and high-quality service delivery
Maintain communication with customers throughout the repair process
Ensure customer satisfaction and build long-term relationships 👤 What We’re Looking For:
Strong interpersonal and communication skills
Ability to multitask and thrive in a fast-paced environment
Prior experience in automotive service or customer service preferred
Working knowledge of vehicle systems and dealership operations a plus
Professional demeanor and a commitment to excellence
Valid driver’s license and clean driving record 🎁 What We Offer:
Competitive compensation with performance incentives
Comprehensive benefits package (medical, dental, 401(k), etc.)
Paid training and career development opportunities
Employee discounts on vehicles, parts, and services
A supportive team environment and the prestige of working with a luxury brand Ready to elevate the service experience for Mercedes-Benz owners?
Apply today and become part of a team that values professionalism, precision, and customer care.

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