Precision Construction Support Specialist

Summary

The top candidate will work with our highly skilled team to provide industry-leading customer service and support for John Deere SmartGrade and Topcon machine control solutions. The candidate will complete installations, calibrations and troubleshooting for customers and work side-by-side with the Precision Construction Sales Specialists to deliver outstanding customer experience.

Essential Functions

• Articulate and promote customer benefits of technology and value that Murphy Technology Solutions provides customers.
• Have a clear understanding of grade control activities and applications that take place on customer job sites.
• Install, calibrate, and prepare machine control systems and verify optimal performance prior to machine delivery. 
• Support and diagnose customer issues with machine control systems or jobsite grade management and perform repairs. 
• Set-up base and rovers and localize jobsites as needed.
• Support Precision Construction Sales Specialists with technical questions
• Deliver customer and internal training for machine control and grade management. 
• Maintain technology and industry knowledge and expertise.
• Maintain inventory of grade control systems, components, and tools.
• Collaborate with our team on new products and continuous improvement opportunities.
• Keep up to date on competitive offerings and differences.

Other Functions

• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Able to communicate effectively and professionally.
• Strong focus on customer service.
• Strong knowledge of Grade Control Solutions and construction equipment technology.
• Good skills in operating vehicles and equipment used for demonstration purposes.
• Able to maintain a standard operating Driver’s License.
• Strong attention to detail.
• Able to work effectively in a team environment.
• Self-Motivated
• Able to meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.

• Able to organize and prioritize numerous tasks and complete within time constraints.
• Demonstrates openness to new procedures, technology and structure.

Physical Requirements and Work Schedule

Employee must be able to do occasional lifting of up to 60 lbs., crawl and climb on/under heavy equipment, walk over construction/excavation sites (irregular terrain), stoop, bend, kneel, twist and stand for extended periods of time. Employee must be able to operate a motor vehicle day and night and will be asked to travel long distances with some nights out (estimated 50% travel).

Education/Work Experience

• Prior Sales, Service, or Vocation/Technical degree and/or equivalent work experience or training in grade control is preferred.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Murphy Tractor & Equipment Co., Inc. is an Equal Opportunity Employer.