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Museums, Education, Non-profit, Cultural Institutions

Volunteer Supervisor

Boston, MAOnsiteFull TimePosted 9 days ago

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Required skills

  • Volunteer Supervisor
  • In-Gallery Learning Volunteer Program
  • training
  • check-ins
  • program development
  • guest experiences
  • staff and volunteer educators
  • program schedules
  • IGL Leads
  • IGL Coordinator

Nice to have

  • science
  • global good
  • pace of change
  • science centers
  • cultural institution
  • museums

Role summary

The Museum of Science seeks a Volunteer Supervisor to manage and grow its In-Gallery Learning Volunteer Program. This role involves annual recruitment, onboarding, training, and regular check-ins for volunteers. The supervisor will also develop new programming and update existing offerings to align with museum needs and leverage volunteer skills. Key responsibilities include ensuring smooth program operations, providing support to volunteers and staff, supervising staff-volunteer interactions, communicating schedules, and contributing to program upkeep. The position requires strong attention to detail, communication, collaboration, flexibility, composure under pressure, customer service skills, and the ability to perform physical tasks related to program setup and maintenance. The role operates in a hybrid work model in Boston.

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

The Volunteer Supervisor will help grow the In-Gallery Learning Volunteer Program and support our volunteers through annual recruitment and onboarding, and regular training and check-ins. This role will also help expand the In-Gallery Learning program offerings by developing new programming and updating current programs to fit the needs of the Museum and leverage the skills of our volunteer team.

What You’ll Accomplish

  • The In-Gallery Learning Volunteer Supervisor will ensure smooth operations of the IGL Program and spaces by providing a supportive and productive environment for IGL volunteers and the staff that work with them to create great guest experiences through hands-on programs at the museum.
  • The IGL Volunteer Supervisor will provide guidance and support for volunteers and staff on shift, supervise the daily relationship between staff and volunteer educators, and communicate program schedules and changes. The IGL Volunteer Supervisor will lead shift check-ins as member of a team of IGL Leads including the IGL Coordinator and IGL Program Manager.
  • The IGL Volunteer Supervisor will help plan and deliver high-quality volunteer trainings on best practices, assist with the IGL educator training program as a mentor and activity trainer, and contribute to the upkeep and maintenance of the IGL program and spaces.

    • Schedule: Tues-Sat or Sun-Thurs

    What We’re Looking For (Competencies)

  • Detail oriented: Strong attention to detail in record keeping, maintaining training notes and training materials, and space and program upkeep.
  • Communication and collaboration: Comfort leading check-ins and discussions, communicating schedules and plans, collaborating with other staff and volunteers to deliver world class programming, and working with the public in the museum.
  • Flexibility and composure under pressure: Ability to adjust quickly to changing factors including just-in-time staff, program, and training changes, ability to maintain composure and leadership under time and staffing constraints.
  • Customer service: Comfort with supporting visitors, staff, and volunteers in a positive, engaging manner. Comfort with large crowds of people in an active, dynamic environment.

    • Physical Requirements

    This position requires the ability to stand, walk, bend, and reach while setting up, maintaining, and cleaning up program spaces. Responsibilities may include pushing, pulling, lifting, and moving tables, program equipment, and bins of supplies weighing up to 30 pounds.

    How We Work – Our Values

    Mission-Focused: We inspire a lifelong love of science in everyone.

    Audience-Driven: Everything we do begins with the people we serve.

    Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

    Generous: We offer time and energy towards common goals.

    Salary Range$25—$28.92 USD The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
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