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Retail, Apparel & Fashion

PT Service Manager

Alice, TXOnsiteFull TimeManager / HeadPosted 17 days ago

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Required skills

  • supervisory experience
  • key carrier
  • shift lead
  • team lead
  • retail environment
  • sales/cashier
  • employee training
  • staffing schedule
  • loss prevention
  • merchandising

Nice to have

  • sales associate

Role summary

The PT Service Manager in Alice, TX, is responsible for overseeing store operations to ensure quality customer service, adherence to company standards, and overall store performance. This role involves sharing accountability for sales, staff productivity, loss prevention, merchandising, and safety. Key abilities include exercising good judgment, managing with a sense of urgency, organizing workflow, effective communication, scheduling, and training employees. Qualifications include a minimum of 3 months of supervisory experience in a similar retail environment or 6 weeks of sales/cashier experience with prior verified supervisory experience. Must be 18 years or older and meet specific age/education requirements based on store tier.

Job Details: Job Location: Alice, TX 78332, Job Category: Retail, Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge. Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations. Qualifications: Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours. Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR) Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior. Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.

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