Aviation & Aerospace

Customer support representative

NaplesOnsiteFull TimePosted 3 days agoHidden Gem · Himalayas

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Required skills

customer service
phone
email
in-person interactions
inquiries
complaints
requests
flight bookings
changes
cancellations

Nice to have

customer service experience
similar role experience
private jet industry knowledge

Role summary

Naplesjetcenter, a private jet charter company, seeks a Customer Support Representative in Naples, Florida. The role involves providing exceptional customer service via phone, email, and in-person, handling inquiries, bookings, and complaints. Responsibilities include coordinating with departments, maintaining records, and collaborating with sales. Requirements include a high school diploma, strong communication, problem-solving, and computer skills (MS Office, CRM). Previous customer service experience and knowledge of the private jet industry are preferred. The position requires flexible hours and passing a background check.

, permanent

Job Title: Customer Support Representative

Company: Naplesjetcenter

Contract Details: Full time, permanent

Naplesjetcenter is a leading private jet charter company based in Naples, Florida. We provide luxurious and efficient travel solutions to our clients, ensuring a seamless and comfortable flying experience. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative.

Key Responsibilities:

1. Provide exceptional customer service to clients through phone, email, and in-person interactions.

2. Handle inquiries, complaints, and requests in a timely and professional manner.

3. Assist clients with flight bookings, changes, and cancellations.

4. Coordinate with other departments to ensure smooth and efficient operations.

5. Maintain accurate records of customer interactions and transactions.

6. Ensure compliance with company policies and procedures.

7. Stay updated on company products, services, and promotions to provide accurate information to clients.

8. Handle and resolve customer complaints and conflicts in a calm and professional manner.

9. Collaborate with the sales team to identify and capitalize on potential sales opportunities.

10. Continuously strive to improve the customer experience and provide feedback to management for process improvement.

Requirements:

1. High school diploma or equivalent; bachelor's degree in a related field is preferred.

2. Previous experience in customer service or a similar role is preferred.

3. Excellent communication and interpersonal skills.

4. Ability to remain calm and professional in high-pressure situations.

5. Strong problem-solving and conflict resolution skills.

6. Proficient in computer skills, including MS Office and CRM software.

7. Knowledge of the private jet industry is a plus.

8. Must be able to work flexible hours, including evenings, weekends, and holidays.

9. Must be able to pass a background check and drug screening.

10. Must have a positive attitude and a strong commitment to providing exceptional customer service.

Benefits:

1. Competitive salary and benefits package.

2. Opportunities for career growth and advancement.

3. Paid time off and holidays.

4. Health, dental, and vision insurance.

5. Employee discounts on private jet charters.

6. A supportive and collaborative work environment.

If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the private jet industry, we encourage you to apply for the position of Customer Support Representative at Naplesjetcenter. Join our team and be a part of providing the ultimate travel experience for our clients.

Originally posted on Himalayas

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