Medical Equipment, Healthcare

Branch Manager

Ottawa, ONOnsiteFull TimeManager / Head$65,000–$70,000 /yrPosted 1 month ago

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Required skills

customer-focused
organized
business-minded
people leader
sales
revenue
customer service
inventory
equipment
facility

Nice to have

healthcare
mobility equipment
related industry

Role summary

National Seating & Mobility (NSM) is seeking a Branch Manager to lead, coach, and develop a high-performing team. This role involves driving branch sales, revenue, customer service, and operational performance while overseeing daily operations, managing budgets, and ensuring accurate order processing. The ideal candidate will have leadership experience in a customer-focused or operations environment, strong business acumen, and a customer-first mindset. Experience in healthcare or mobility equipment is a plus. This position offers a competitive salary and benefits, with the opportunity to make a meaningful impact on clients' lives.

Lead a Team. Grow a Branch. Make a Difference.

At National Seating & Mobility (NSM), we help people live with greater independence, confidence and comfort through personalized mobility and seating solutions.

We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded—and who wants to make a meaningful difference every day.

What You’ll Do

Lead, coach and develop a high-performing branch team.
Drive branch sales, revenue, customer service and operational performance.
Build strong relationships with clients, therapists and healthcare professionals.
Oversee day-to-day branch operations, inventory, equipment and facility needs.
Support recruitment, onboarding, performance management and employee development.
Monitor budgets, P&L, expenses and accounts receivable.
Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time.
Identify opportunities to improve processes, customer experience and branch performance.
Create a positive, collaborative team culture where employees feel supported and accountable.

What You Bring

Leadership experience in a customer-focused or operations environment.
Strong communication, organization and problem-solving skills.
Experience managing employees, budgets and business operations.
A customer-first mindset and ability to build strong relationships.
Ability to balance people, priorities and business results.
Experience in healthcare, mobility equipment or a related industry is an asset.

Why Join NSM?

$65,000–$70,000 annually + annual merit reviews
Meaningful work that directly impacts people's lives
Employer-paid benefits
RRSP matching
Generous paid time off
Company events & inclusive team culture
NSM-sponsored gear

Ready to Lead With Purpose?

If you’re passionate about people, customer experience and making a difference, we’d love to hear from you.

Join NSM and help create better mobility experiences—one client at a time.

Ready to apply?

You'll be redirected to National Seating & Mobility's application page.