Service Customer Care Coordinator
Required skills
- customer service
- administrative tasks
- scheduling
- payments
- cashiering
- multitasking
- computer systems
- organized
- detail-oriented
- dependable
Nice to have
- automotive experience
- RV experience
- receptionist
- financial transactions
Role summary
Airstream Inland Empire is seeking a part-time Service Customer Care Coordinator to join their Service Department. This role focuses on providing an excellent customer experience and supporting daily administrative needs. Responsibilities include greeting and checking in customers, scheduling appointments, processing payments, managing service documents, and providing general administrative and customer service support. The position requires strong communication, organization, multitasking, and computer skills, with a friendly and customer-focused attitude. Previous customer service, administrative, automotive, or RV experience is a plus. The role is Monday-Friday with a pay range of $21-$23 per hour.
Service Customer Care Coordinator
Airstream Inland Empire • Service Department • Part-Time • Monday–Friday
"Service Beyond The Ordinary"
About the Role
We are introducing a new part-time position within our Service Department focused on providing an excellent customer experience while supporting daily administrative needs. This role will be a key point of contact for customers arriving for service and will help us deliver on our commitment to "Service Beyond The Ordinary" by making every customer interaction welcoming, professional, and seamless.
What You'll Do
- Greet and check in customers arriving for service
- Assist with customer drop-off and pick-up
- Schedule and confirm service appointments
- Answer phones and assist with general customer questions
- Process customer payments and cashiering
- Complete customer check-in and check-out paperwork
- Scan, file, upload, and organize service documents
- Assist Service Advisors with administrative tasks
- Help maintain an organized and welcoming customer area
- Provide general administrative and customer service support as needed
Schedule & Compensation
Part-time, Monday through Friday. Pay range: $21–$23 per hour, with the higher end of the range based on proven, relevant work experience.
What We're Looking For
- Friendly, professional, and customer-focused
- Organized, dependable, and detail-oriented
- Strong communication and multitasking skills
- Comfortable using computers and learning new systems
- Able to handle customer payments and basic financial transactions accurately
- Previous customer service, receptionist, cashier, administrative, automotive, or RV experience is a plus
- Willing to jump in and support the team wherever needed
The Ideal Candidate
You enjoy working with people, take pride in being organized, and understand the importance of creating a positive customer experience. RV experience is not required—we can teach you our systems and processes. What matters most is your attitude, customer service skills, attention to detail, and desire to help us deliver "Service Beyond The Ordinary" to every customer.
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