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Government Administration

Watchfloor Operator (Part-time)

New York, NYOnsitePart TimePosted 18 days ago

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Required skills

  • Watchfloor
  • NYC Ferry
  • Monitoring
  • Field Shifts
  • Dispatching
  • Logistics
  • Emergency Services
  • Safety
  • Security
  • Customer Service

Nice to have

  • Associate's degree

Role summary

The NYC Ferry Watchfloor Operator is a part-time role responsible for monitoring the daily operations of the NYC Ferry System. This position serves as the internal communications hub, especially during emergencies, ensuring NYCEDC and City leadership are informed. Responsibilities include monitoring operations, checking ferry landings and vessels in the field for compliance with safety, security, and customer service standards, communicating with dispatch, tracking vessel traffic and on-time performance, recording metrics and incidents, and responding to emergencies. The role requires strong communication, critical thinking, and attention to detail, with a minimum of two years of experience in dispatching, logistics, or emergency services preferred. The role involves varied shifts and an average of 20-28 hours per week.

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.

Position Overview: The NYC Ferry Watchfloor is responsible for monitoring the daily movements and operational aspects of the NYC Ferry System. The Watchfloor staff provides critical oversight of NYC Ferry and is the internal communications hub during emergencies ensuring NYCEDC and City leadership are informed of ongoing urgent or emergent situations.

This is a part-time role responsible for supporting the NYC Ferry Watchfloor. As part of a team of four individuals, the Watchfloor Operators work independently to cover two daily shifts and field shifts as needed. Each Watchfloor Operator shift includes checking in, active review and communication of system status, and a close-out report.

  • Morning Shift: 5:30 am – 2:30 pm
  • Evening Shift: 2:00 pm – 11:00 pm
  • Field Shifts: During field-shifts (also referred to as floating shifts) Watchfloor staff observe, assess, and document conditions on board ferries and ferry landings. Field shifts are scheduled four times per week during Spring/Summer months and twice a week the rest of the year. Typical field shifts run 9:00 am – 5:00 pm and last eight hours with a one-hour break.

    • Shift schedules may vary based on operational needs to ensure adequate Watchfloor and field-shift coverage.

    Work Hours:

  • Average of 20 hours per week during fall/winter (November–April)
  • Average of 28 hours per week during spring/summer (May–October)
  • Weekly hours may vary depending on operational needs; no fixed schedule is guaranteed

    • Essential Duties and Responsibilities:

  • Closely monitor NYC Ferry operations throughout the service day.
  • Periodically check ferry landings and vessels in the field to ensure compliance with safety, security, and customer service standards.
  • Communicate with ferry operator’s dispatch unit and relay issues to NYCEDC team as needed.
  • Monitor vessel traffic in the harbor and track on-time performance.
  • Record key metrics and incident reports.
  • Respond to emergency situations, following protocol.
  • Maintain operations records.
  • Other duties as assigned.

    • Qualifications:

  • Associate or bachelor’s degree preferred; alternatively, at least (2) two years of experience in dispatching, logistics, emergency services, or related fields.
  • Ability to take ownership of assigned responsibilities while maintaining accuracy and attention to detail.
  • Clear and effective written and verbal communication skills combined with critical thinking skills to convey timely operational information to peers and managers.
  • Ability to communicate effectively and professionally with senior management during real-time emergencies and time-sensitive situations.
  • Dependable and available for in field and on-site work between 5:30 am and 11:00 pm, seven days a week.
  • New York City residence is required within 180 days of hire.

    • Salary Target: $28.84-$29.80/hour

    Salary Range$28.84—$29.80 USD

    About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.

    NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:

  • Generous employer subsidized health insurance
  • Medical, dental, and pharmacy plans
  • Vision and hearing benefits
  • Flexible spending accounts for healthcare and dependent care
  • Short term and long-term disability coverage
  • 100% employer covered life insurance and supplemental life insurance coverage
  • Up to 25 vacation days
  • Floating Holidays and Summer Fridays
  • Parental leave - up to 20 paid weeks
  • Retirement savings programs
  • Company-paid 401(a) defined contribution plan
  • 457(b) tax-advantaged retirement savings plan
  • Tuition Reimbursement program
  • Continuing education and professional development
  • Public Service Loan Forgiveness (PSLF) eligible employer
  • College savings plan
  • Backup childcare
  • Gym membership discounts
  • A Calm.com membership for mindfulness and mental health support
  • Employee discounts through Plum Benefits and much more

    • Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.

    The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.

    At NYCEDC, all applications are reviewed by our Talent Acquisition team and hiring managers. We do not use artificial intelligence (AI) tools to screen, evaluate, or make decisions regarding candidate resumes or applications. Each candidate is considered through a thoughtful, human-led review process to ensure equity, consistency, and alignment with the needs of the role.

    For more information, visit our website at edc.nyc.

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