IT Services and Consulting, Information Technology

Solution Architect ServiceNow Service Portal, Moveworks

HybridHybridFull TimeDistinguished / ArchitectPosted 2 days ago

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Required skills

ServiceNow Service Portal
Moveworks
AI
digital experiences
AI solutions
web development
JavaScript
AngularJS
HTML
CSS/SCSS

Nice to have

Production delivery
customer-facing AI applications
agentic workflows
Anthropic APIs
MCP
AI-assisted development tools

Role summary

NewRocket is seeking a Solution Architect with expertise in ServiceNow Service Portal and applied AI to build digital experiences and AI solutions. The role involves architecting and developing responsive Service Portals and AIUX frameworks, translating designs into interfaces, leading customer engagements, and designing secure integrations with enterprise systems like ServiceNow, Workday, and Okta using REST APIs. The architect will also build LLM-powered applications and agentic workflows, focusing on reliability, security, and performance. A strong web development background with 5+ years of experience in JavaScript, AngularJS, HTML, CSS, and ServiceNow development is required. Experience with AI concepts like prompting, retrieval, and tool use is essential. Preferred experience includes Python, CI/CD, and specific ServiceNow AI tools. The role requires CCA-F certification or commitment to obtain it.

Solution Architect

Service Portal and Moveworks

NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.

You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.

Your impact

Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.

Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.

Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.

Serve as a Moveworks SME and lead solutioning.

Designing and building secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.

REST APIs, authentication and identity, and experience architecting multi-system integrations and evaluating technical tradeoffs

Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.

Implement retrieval, tool calling, structured outputs, and human review where appropriate.

Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.

Design for reliable operation through appropriate testing, evaluation, observability, and failure handling.

Own technical delivery through deployment, troubleshooting, documentation, and operational handoff, managing technical risks, scope, and quality.

Evaluate AI quality, security, latency, and cost; exercise judgment about when to use AI versus deterministic automation.

Contribute reusable components and delivery patterns, review code, and mentor engineers.

What you bring

Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.

Demonstrated experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.

Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.

Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.

Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability.

Full-stack engineering capability extending beyond ServiceNow, including backend services, APIs, and cloud deployment.

Building plugins and agents in Agent Studio, Moveworks’ Agent AI enterprise platform for building automation and integrations.

Conversational design: the ability to define, build, and optimize multi-step conversational flows and logic to effectively handle complex use cases and ensure seamless resolution or accurate handoff to a live agent.

Hands-on experience designing and building LLM-powered applications or agentic workflows, with an understanding of the requirements for reliable production deployment.

Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.

Ability to protect enterprise data, enforce user and system permissions across retrieval and tool execution, and troubleshoot model and integration behavior.

Strong design judgment and attention to accessibility, performance, and maintainability.

Clear communication with business and technical stakeholders, and comfort turning ambiguous requirements into working software.

CCA-F certification, or readiness and commitment to earn it shortly after joining.

Preferred experience

Production delivery of customer-facing AI applications and agentic workflows.

Claude, Anthropic APIs, MCP, and AI-assisted development tools.

Python, modern frontend frameworks, automated testing, and CI/CD.

Now Assist, ServiceNow AI Agents, and enterprise search.

ServiceNow CSA or CAD certifications, or equivalent demonstrated expertise.

Success in this role

You lead architecture and remain hands-on throughout Service Portal and applied AI engagements, combining thoughtful technical decisions, polished user experiences, and reliable engineering. You earn customer trust, deliver measurable business results, and contribute reusable capabilities that improve the speed and quality of NewRocket’s delivery. You hold CCA-F certification or earn it shortly after joining.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.us@NewRocket.com.

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