Operations Training and Development Specialist

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Operations Training and Development Specialist will play a key role in supporting the development and growth of our workforce by overseeing and coordinating essential training programs within the service operations team. This role will focus on several critical training areas, including Area Service Manager (ASM), Dispatcher, Regional Service Manager (RSM), and Integrations Training, along with performance improvement initiatives. This role requires a strong background in training and development, a solid understanding of adult learning principles, and the ability to manage training logistics, content creation, and assessment processes.

• Communicate job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties. 
• Understand and follow applicable work instructions and safety procedures. Complete documentation as required.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $80,000.00/Yr.
Max Compensation

USD $90,000.00/Yr.
Responsibilities

ASM Training
Organizes, oversees, and attends annual regional ASM training, ensuring successful execution of all training sessions

Develops, coordinates, and oversees New Hire ASM training for both internal promotions and external new hires

Integrations Training
Formulates, seeks approval, and organizes training plans for pre- and post-Go Live integration processes
Oversees the scheduling of integration training sessions and ensure smooth execution
Coordinates with Subject Matter Experts (SMEs) and external trainers to facilitate effective training during integrations
Manages logistics for training, including venue selection, equipment setup, and participant invitations
Conducts training assessments and gathers feedback to recommend continuous improvements to the VP of Operations

Dispatcher Training
Develops, coordinates, and oversees new hire Dispatcher training for internal and external hires
Coordinates Performance Improvement Training in collaboration with Operations Managers (OM) and Regional Vice Presidents (RVP), ensuring course assignments and monitoring of completion

RSM Training
Develops, coordinates, and oversees new hire RSM training for internal promotions and external new hires
Coordinates Performance Improvement Training in collaboration with OM and RVP, assigning courses and monitoring completion

Learning Management System (LMS) Coordination
Works with the Corporate Training Department to manage Service Operations content in the company Learning Management System (LMS)
Ensures new training content is developed, and existing content is updated regularly for relevancy

Additional Responsibilities
• Stays current on all Service Operations processes to ensure training is aligned with company objectives and best practices
• Fosters professional relationships with managers, coworkers, customers, and the public to enhance training effectiveness
• Organizes and delivers training sessions using various methods, including classroom, virtual, and on-the-job training
• Stays updated on industry trends, adult learning methodologies, and advancements in online education
• Develops and implements customized learning programs, including creating training aids and job-specific training tools
• Analyzes training needs through surveys, discussions, and performance feedback to identify skill gaps
• Ensures all tasks are completed safely, accurately, and thoroughly, following company policies and procedures
• Travels 25-50% of the time for on-site training sessions and evaluations.
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

Qualifications

• Proven experience in developing and managing training programs in a corporate or service operations environment
• Strong understanding of adult learning principles and training methodologies
• Experience coordinating and facilitating both in-person and virtual training sessions
• Excellent communication, interpersonal, and organizational skills, including proficiency in written and oral communication
• Ability to work independently, take initiative, and collaborate effectively with cross-functional teams
• Familiarity with Learning Management Systems (LMS) and content creation tools
• Strong project management skills, with the ability to handle multiple training programs and projects simultaneously
• Proficiency in Microsoft Office, including advanced Excel skills (Pivot tables, Vlookup, Macros, If Statements, Formulas)
• Ability to thrive in a dynamic, fast-paced environment and prioritize duties with minimal supervision
• Exceptional attention to detail and organizational skills

What We’re Looking For

• Bachelor’s Degree in Education, Human Resources, Business Administration, or related field
• Minimum of 3-5 years of experience in training, instructional design, or operations training management
• Experience in developing training content and managing logistics for large-scale training programs
• Previous experience in HVAC Industry or other service business preferred

• Must communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.
  • Includes: conveying job-related information in an understandable manner; understanding and responding accurately to questions and instructions; and reading, interpreting, and preparing job-related documents.

Physical Requirements

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel 25% - 50%

Other requirements:
• May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication