NiCE Verified

Enterprise Software, IT Monitoring

Marketing Social Channel and Community Manager

Hoboken, NJOnsiteFull TimePosted 4 days agoVisa sponsorship available

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Required skills

LinkedIn
YouTube
social publishing
social listening
performance optimization
community engagement
editorial judgment
content ideas
brand initiatives
compelling content

Nice to have

B2B technology
complex industry
global collaboration
Berlin-based manager
AI
cloud

Role summary

NiCE is seeking a Social Channel & Community Manager to oversee its global social media presence, primarily on LinkedIn and YouTube. This role involves daily channel management, scheduling, publishing, active listening to identify trends and conversations, community engagement, and content ideation. The manager will collaborate with content creators and marketing teams to develop and execute a social strategy, track performance, and provide insights for optimization. The ideal candidate has 2-5 years of hands-on social media experience, strong writing skills, and experience with social media tools, preferably in B2B technology.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The opportunity

Help shape how NiCE shows up, connects and participates on social.

We’re looking for a hands-on Social Channel & Community Manager to manage our global NiCE and NiCE Cognigy social presence, with a primary focus on LinkedIn and YouTube.

You’ll combine strong channel management with active listening, editorial judgment and community engagement. Working with our Global Social Lead and Social Content Creator, you’ll identify relevant conversations, bring forward content ideas and build an engaging daily presence for our brands.

What you will do

Manage our channels. Own day-to-day calendar coordination, scheduling, publishing and account management, tailoring execution to each channel’s audience and strategy.

Listen and identify opportunities. Monitor audience conversations, industry developments and platform trends, translating insights into relevant post ideas and opportunities to participate.

Build community. Engage with audiences on our channels and in relevant industry conversations, responding thoughtfully and escalating issues when needed.

Shape the editorial calendar. Balance original engagement content, timely opportunities and priority brand and campaign initiatives.

Partner on content. Work closely with our Social Content Creator to turn ideas and listening insights into compelling, channel-native content.

Collaborate across Marketing. Partner with brand, communications, campaign, product marketing and regional teams to bring useful stories and perspectives to social.

Improve performance. Track audience and content performance, share actionable insights and recommend changes to strengthen engagement and channel effectiveness.

Support advocacy. Help executives, subject matter experts and employees participate through agreed social programs.

What you bring

2-5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening and performance optimization.

Bachelor’s degree in Marketing or related field or experience

Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.

Excellent writing and editorial judgment, with the ability to make complex topics accessible and engaging.

A track record of translating audience insights and trends into relevant content opportunities.

Experience with social publishing, listening and analytics tools.

Strong organization, sound judgment and the ability to manage competing priorities.

Experience in B2B technology or a similarly complex industry is strongly preferred.

Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

What success looks like

Our channels run reliably, our audiences experience an active and responsive brand, and listening consistently informs what we create. Relevant audience growth, meaningful engagement and content performance improve through a clear rhythm of learning and optimization.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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