Client Services Manager
Required skills
- sales consultations
- LHR
- Skin Profiles
- Tattoo Removal
- sales reporting
- motivational sales updates
- text campaigns
- membership balances
- reward programs
- customer service satisfaction
Nice to have
- Advanced Aesthetics license
Role summary
The Client Services Manager provides expert client consultations, education, and treatment planning within an aesthetics clinic. This role is crucial for meeting clinic sales goals, motivating the team, and ensuring high-quality service. Responsibilities include conducting sales consultations, overseeing sales reporting, performing outreach, and educating clients on services and programs. The position requires 2+ years of sales experience and an Advanced Aesthetics license, with a focus on customer service and client relationship building. This is a part-time, hourly role with commission, offering employee discounts.
Position Summary:
As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.
Education and Experience:
- 2+ years of sales experience with a proven track record
- Advanced Aesthetics license required
Responsibilities as CSM:
- Develop, maintain and implement the practice of strategic goals and objectives
- Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal
- Oversee individual and clinic sales reporting along with your Clinic Director
- Write weekly motivational sales updates to the team
- Perform outreach and follow ups using text campaigns
- Identify training opportunities and needs to communicate with Clinic Director
- Ensure overall customer service satisfaction
- Maintain an understanding of all products and services offered by NIMA
- Attend and participate in weekly/monthly team meetings
- Conduct targeted outreach via text campaigns and follow ups
- Educate clients on membership balances and reward programs
- Ensure exceptional service and follow through on client concerns
Essential Skills and Abilities:
- Leadership skills
- Strong communication skills, oral and written
- Proficient in MS Word, Excel, and all Google Drive functions/applications
- Ability to set a consistent positive and motivating tone with team members
- Customer service oriented with quality care focus
- Effective organizational skills with attention to detail
- Ability to manage multiple projects simultaneously and complete in a timely manner
- Present a highly professional image
- Ability to build client relations
Schedule:
- Part Time
- Schedule must be flexible with some evening availability
Compensation and Benefits:
- Hourly based on experience + commission
- Employee discounted treatments and products
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