Customer Service Manager

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko (formerly Kohler) Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are currently looking for a highly motivated individual to join the team as a Customer Service Manager in our Orlando, FL location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.

What you’ll be doing: 

• Lead a team of Service Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
• Increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, Technician skills, equipment and parts requirements and other resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings to internal Warranty Administrator.
• Interact with customers to schedule service calls and maintain service job quotes.
• Schedule, dispatch, and track status of Technicians.
• Collect, review, and process Technician generated documentation including Field Service Reports, Technician time, expenses, parts requests, and Requests for Quotes.
• Collaborate with internal departments to support Technicians and their needs to complete service orders.
• Other duties as assigned.

What we’re looking for: 

• Minimum 3-5 years of experience in customer facing positions
• Proficient in Microsoft Office Suite of programs.
• Strong communication skills both written and verbal.
• Exceptional customer service skills.
• Strong organizational skills.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization
• Team-oriented culture