Manager of Business Intelligence and Data Strategist
Role summary
The Manager of Business Intelligence and Data Strategist will leverage NCMA and NCMA Winston-Salem data to generate actionable insights and strategies for operational optimization and goal achievement. Reporting to the CFO, this role involves advanced analytical techniques to understand system interactions (Tessitura, Intacct, Square, etc.), extract insights from large datasets, and provide data-driven recommendations to enhance visitor experience, maximize revenue, and support fundraising. The position requires strong analytical, quantitative, and problem-solving skills, business judgment, and proficiency in data manipulation, visualization, and statistical modeling. Key responsibilities include advising on operational processes, mentoring team members, and driving projects to successful completion, with a focus on revenue-generating departments and mission impact.
Description
The Manager of Business Intelligence and Data Strategist is responsible for utilizing and leveraging NCMA and NCMA Winston-Salem data to drive actionable insights and strategy that optimize operations and achieve strategic goals. This position works closely with the CFO and Director/CEO as well as collaborates with the Museum Evaluator, who is responsible for managing audience research findings and recommendations of organizational structure. The position reports directly to the CFO.
Responsibilities
- Utilizes advanced analytical techniques to identify and analyze the linkages and interactions among our systems (Tessitura, Intacct, Square, TruTrade, Catering Works Square, Bill.com, website, etc.)
- Extracts insights from large datasets and provides data-driven recommendations to achieve strategic goals, specifically to improve the visitor experience while maximizing revenue and fundraising opportunities
- Leverages skills in data manipulation, visualization, and statistical modelling to support NCMA teams in solving complex business challenges
- Demonstrates excellent analytical, quantitative, and problem-solving skills, combined with strong business judgment and an understanding of demand analysis, profitability, and pipeline management
- Supports teams with a focus on revenue-generating departments in problem solving, creating value and improving productivity
- Leverages business and analytical acumen to advise, design, and implement operational processes that improve internal systems, increase attendance and revenue, and offer new ways of thinking
- Plays an important role in supporting team members’ understanding of the relationship between their work and how it impacts the business, the visitor, and the mission; plays an important role in introducing opportunities to enhance these impacts
- Partners with leadership and team members to ensure collective ownership of quality, timelines, and deliverables
- Takes ownership of projects, ensuring their successful planning, budgeting, execution, and completion
- Effectively mentors others and demonstrates ability to build trust with internal team members and external stakeholders
- Uses the review of work as an opportunity to deepen the expertise of team members
- Addresses conflicts or issues, engaging in difficult conversations with leadership, team members, and other stakeholders as needed
- Embraces innovation and demonstrates mission-focused entrepreneurial thinking
Requirements
- BA or BS with a quantitative focus (economics, finance, business)
- Highly experienced systems or data analyst (10+ years)
- Strong expertise in data collection, data management, source data analysis, data mapping and modeling
- Strong experience leading effective data-based decision-making processes
- Outstanding written and verbal communication skills; highest level presentation, project management, and problem-solving skills
- Excellent planning and organizational skills
- Strong work ethic
- Proficiency in Microsoft Word, Excel, PowerPoint, CRM software
- Experience in nonprofit environment, preferably working within dynamic cultural organization, highly desirable
