Client Support Technician
Required skills
- Valid driver's license
- clean record
- Self-motivated
- problem-solver
- troubleshoot issues independently
- Networking fundamentals
- Ethernet
- Wi-Fi
- IP addresses
- routers
Nice to have
- IT
- networking
- computer hardware
- basic technical troubleshooting
- comfortable working with technology
Role summary
North Country is seeking a Field Support Technician to provide technical support for Point of Sale (POS) systems in retail environments. The role involves troubleshooting hardware, software, and networking issues both remotely and on-site, as well as installing and deploying new retail systems. Candidates should have a valid driver's license, be self-motivated problem-solvers with a strong understanding of networking fundamentals, and be comfortable providing hands-on technical support at client locations. Experience with IT, networking, and computer hardware is a plus. This hybrid role offers a company vehicle and the opportunity to become an employee-owner after 6 months.
Field Support Technician
Ready to Drive Retail Success? Join North Country as a Field Support Technician!
Location: Bemidji, MN and Fargo, ND
Company Vehicle Provided | 100% Employee-Owned
Turn Your Tech Skills Into Ownership Success
Do you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner—not just an employee.
As our POS Field Service Technician, you'll keep grocery stores, convenience stores, and restaurants running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) – your hard work directly translates to shared profits and wealth building.
What You'll Do
Technical Excellence:
- Learn POS systems through our comprehensive training program
- Troubleshoot hardware, software, and networking issues remotely and on-site
- Install and deploy cutting-edge retail systems
- Travel to Client sites (company vehicle provided)
Client Impact:
- Be the expert who gets businesses back up and running when systems go down
- Lead installation projects from delivery through documentation
- Maintain critical inventory systems
What We're Looking For
We’re looking for someone with hands-on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi-Fi, computer hardware, and basic technical troubleshooting is a plus.
If you’re comfortable working with technology, figuring out how things work, and solving problems, we’d love to hear from you!
Must Have:
- Valid driver's license with a clean record.
- Self-motivated problem-solver who can troubleshoot issues independently.
- Networking fundamentals — understanding of basic networking concepts such as Ethernet, Wi-Fi, IP addresses, routers, switches, and connectivity issues.
- Comfortable providing hands-on technical support at client locations
Why North Country?
Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industries
True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success
Career Growth - From technical roles to leadership positions with unlimited advancement potential
Great Balance - Mix of fieldwork and office support with travel
Ready to Own Your Career?
Join North Country where your problem-solving skills don't just fix systems—they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.
North Country Business Products - Where Technology Meets Ownership
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